Night Support Engineer

il y a 3 semaines


Grand Est, France GetBlock.io Temps plein

**About the Company**

We are a service provider offering blockchain node access for various projects, companies, and developers in Europe, Asia, and the US.

**Tech Stack**:
Git, GitLab, Linux (Ubuntu/Debian), Docker, Ansible, Python/Node.js, HashiCorp, Grafana, Prometheus, Envoy, Postman/Insomnia, Jira.

**Team Overview**

The Technical Support team handles user inquiries and ensures that infrastructure and blockchain nodes remain operational and up-to-date. An essential part of the role is taking responsibility and clearly communicating the issue, its resolution, and preventive measures to avoid recurrence. While direct client communication is handled by the customer support team, the Technical Support Engineer works closely with them to address and resolve tickets effectively.

**Required Qualifications**:

- Possesses basic communication skills to articulate, reason, and convey ideas clearly.
- Can operate Linux via the terminal, connect remotely using SSH, and check CPU, RAM, and ROM status.
- Is proficient in interacting with Linux system processes and logs.
- Has skills in Bash, Python, and JavaScript.
- Has experience with orchestration systems like Nomad or Kubernetes.
- Is familiar with version control systems (GitLab, GitHub).
- Has experience with monitoring systems (Zabbix, Grafana).
- Can organize tasks effectively in Jira.
- Understands the OSI model.
- Willingness to work night shifts

**Will be a Strong Plus**:

- Familiarity with blockchain technology, smart contracts, and blockchain nodes.
- Experience with the HashiCorp stack: Nomad, Consul, Vault.
- Basic understanding of CI systems.
- Skills in setting up monitoring and alert systems.

**Responsibilities**:

- Process tickets from the customer support team, which interacts directly with users: diagnose issues, resolve them, or escalate to the DevOps team.
- Manage existing nodes: update node versions, allocate resources, perform resyncs from scratch, and adjust configurations.
- Write configurations for launching new nodes.
- Handle node provisioning and decommissioning for users.
- Monitor service health: check node synchronization, version currency, server status, etc.

**We Offer**:

- Fully remote work format with no location restrictions.
- Essentials that are worth mentioning: paid day-off, sick leave and corporate wellbeing programs.
- Active involvement in the professional growth of every team member



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