Customer Support Representative
il y a 1 mois
Corbeil-Essonnes, France
**Your missions**:
' Operational management of a portfolio of X-FAB customers,
' Build a strong relationship with customers,
' Represent the customer's interests throughout the supply chain.
' Communicate on a daily basis to ensure their needs are taken into account,
' Receive, interpret and respond to orders and sales forecasts,
' Monitor the execution of the order book in liaison with internal players and other Group entities.
' Guarantee proper execution of contracts and specific requests,
' Work to maximize customer orders based on sales forecast data,
' Integrate new customers: implement customer requirements internally, based on contracts,
' Coordinate the introduction of new products: manage prototypes.
' Understand and transcribe information from the Supply Chain and Scheduling departments.
' Participate in continuous improvement projects.
**Your profile**:
' Degree: Bac+5 (Master II, engineering school,...) with a specialization in supply chain, customer relations,
' Experience: Beginners accepted with initial experience in customer relations in an industrial environment (internship/apprenticeship),
' Having developed a strong customer orientation and excellent interpersonal skills, you are able to interface with different entities, both internally and externally,
' Confident in your abilities, you are able to work with the information at your disposal.
' Fluent English (reading, writing, speaking), advanced Excel skills and knowledge of an ERP (e.g. Microsoft AX).
Contact person : Rymaine Guerra
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