Field Service Engineer Bulk Elemental Analysis
il y a 3 semaines
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Our **Materials and Structural Analysis Division is looking for its future Field Service Engineer M/F to join our dynamic team in Lyon - Grenoble Area**
**Position Summary**:
**How you will make an impact**:
As Field Engineer representative in this position, responsible for delivering and build service excellence over and above our customer expectations.
**What you will do**:
- Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
- Frequent trips in France, Benelux, Switzerland, Germany and time to time in other countries in EMEA.
- Responsible for providing services remote or at site within the agreed conditions; sets the accurate priorities.
- Service reporting, documentation and creation of protocols to specification on internal and customer needs.
- Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
- Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
- Help on continuous improvement through our Practical Process Improvement Business System
- Participation in training courses in Switzerland (Ecublens) and the Czech Republic (Brno)
**How you will get here**:
**Education**
- Diploma or equivalent education preferable in the field of electrical engineering, ( chemistry ) or engineering or technical training in the field of electronics or training in the (chemical field with technical orientation)
**Experience**
- Five years of work experience in technical services
- Field service experience (technical) or strong service knowledge
- Preferable knowledge in heavy industrial process
- Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement
**Knowledge, Skills, Abilities**
- Practical experience in an equivalent position (min. 5 year experience in the field) desired
- Excellent interpersonal communication both written and oral in **French and English.**:
- Ability to work effectively with customers and colleagues in difficult and stressful situations
- Good knowledge of electronics and mechanics
- Customer friendliness and a professional attitude
- PC literacy including MS Office and Outlook.
- Proficient in English,
- Ability to travel (both domestic and internationally) up to 80% (3 nights per week at hotel)
- Valid driver's license
- Self-organized and effective
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.
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