Quality Analyst

Il y a 3 mois

Bordeaux, France Betclic Group Temps plein

**WE ARE BETCLIC**

Betclic is a tech company specializing in online gaming and a leader in sports betting in several European countries. Every day, Betclic is committed to fueling the passion for sports by providing players with the best entertainment experience through innovative cutting-edge technologies, ensuring a safe and healthy gaming environment.

Betclic, headquartered in Bordeaux, France, is a multicultural and international company with nearly 950 employees spread across 5 European countries: France, Italy, Malta, Poland, and Portugal.

Do you have a passion for the world of sports and gaming? Do you enjoy challenges and contributing to collective efforts? Join the adventure

**ENTER THE GAME**

To support Betclic's growth, we are looking for a new analyst, to join our new Performance team in the Safer Gaming department.

Since its creation, the Safer Gaming department has aimed to provide a protective framework for players to safeguard minors and players who may have a problem with gambling.

The new Performance team's mission is to bring customer protection to the next level, by identifying and working on ways to improve the way we work; either through continuous improvement and small iterations, or through radical, innovative changes

**YOUR ROLE WITHIN BETCLIC**

In this context, your missions are as follows:

- Quality analysis:

- Perform quality assessments of our daily operations
- Liaise with the operations teams to correct issues spotted during quality checks
- Report quality assessment outputs, illustrating key performance metrics, to management
- Knowledge:

- Master all aspects of operational processes and workflows
- Benchmark best market practice in terms of customer protection
- Back up the Safer gaming training team with targeted coaching and training
- Quality system definition:

- Contribute to operational performance improvement through targeted recommendations, in collaboration with the training team
- Contribute to continuous improvement of our quality system

**WHO ARE WE LOOKING FOR?**

We're looking for colleagues with a good sense of humor, respect, and kindness, a bit of zeal and a real passion for their profession

This job is for you if you have:

- At least one proven successful work experience on a relevant position (data analysis, project management, etc.)
- Strong analytical skills that you leverage to inform decision-making
- An obsession for quality and detail
- Strong verbal and written communication skills
- An ability to work collaboratively with operational teams
- Full fluency in English and French

**WHAT ARE THE RECRUITMENT STEPS?**
- You will be asked to complete the AssessFirst Test, which evaluates your personality, motivations, and reasoning abilities.
- You will have an interview with Antoine, the Performance manager and your potential future manager
- You will then have an interview with Nicolas, the Strategic program Director
- Elodie will conduct a final HR interview where you will also discuss the results of your AssessFirst Test.

**WHAT CAN YOU **EXPECT?**
- 25 paid vacation days and 10 "RTT" days
- A Ticket Restaurant® card loaded with €10 per day (50% funded)
- 100% coverage of a health insurance plan for you and your children
- 50% coverage of transportation costs or an annual sustainable mobility bonus (€230 for sustainable commuting)
- An advantageous telecommuting policy
- An annual training program
- Exceptional office facilities with a rooftop for sunny breaks and lunches overlooking the Cité du Vin
- Internal events to spice up your daily routine
- Free sports classes at our facilities

And most importantly, the opportunity to work in a young, friendly, and fun atmosphere

This is a permanent position available in Bordeaux as soon as possible.

Betclic Group - 117 quai de Bacalan 33300 BORDEAUX

All our positions are open to people with disabilities.

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