Account Manager

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. The Account Manager will lead the growth of Clinisys laboratory solutions in the French market.

**Role Description**

The Account Manager will be responsible for the sale of Clinisys Laboratory solutions, mainly to French customers. They will work closely with the Sales and Account Management team for Europe, as well as the Customer Service and Support Team for Benelux. The Account Manager will utilise their healthcare and laboratory network to continually develop, adapt and strengthen the relationship and engagement with customers. They will become a trusted customer advisor.

**Key Responsibilities**
- Achieve an agreed turnover target or sales quota by identifying and winning business from existing customers and ensuring total customer satisfaction.
- Meet and organize regular meetings with key clients and prospects, typically large and well-known hospitals and laboratory groups.
- Work closely with existing Clinisys customers to determine their current and future needs and propose products, services and upgrades through after-sales service.
- Follow up on referrals/leads, organize product demonstrations and participate in exhibitions, user groups and reference site visits.
- Maintain in-depth product knowledge that allows you to credibly present and discuss Clinisys offerings and solutions.
- Prepare sales proposals and negotiate prices and discounts (if applicable) in accordance with organizational policies and in liaison with technical support staff.
- Understand the client's strategy and objectives, purchasing criteria and identify decision-making processes, and establish long-term commercial partnerships to optimize the benefits of the relationship.
- Cross-sell Clinisys laboratory solutions to existing clinical laboratory customers.
- Develop a network of thought leaders in the market and ensure that this network maintains a positive perception of Clinisys and its solutions.
- Stay abreast of market changes that impact the laboratory and study how they can help/hinder the organization's ability to win more business and stay abreast of competitors' sales strategies.
- Develop and manage the account management plan for its clients.

**Knowledge, Skills & Abilities**:

- Knowledge of clinical laboratory processes and excellent personal reputation in the French healthcare market.
- Experience selling enterprise healthcare software.
- Proven experience selling complex, high-value solutions, and proven sales ability, including exceptional negotiation and persuasion skills.
- Act as a business leader, researching opportunities, exploring possibilities, passionate about finding the right solution for their client and bringing projects/deals to fruition.
- Extremely customer focused with ability to establish and maintain excellent commercial and personal relationships.
- Ability to work independently, set priorities appropriately and make timely decisions.
- Good knowledge of software implementation is an advantage.
- Excellent communication and presentation skills
- Written and spoke English and French.