Customer Rep Collection
il y a 1 mois
**Career Area**:Finance**:
Caterpillar Financial est une entité qui réalise 95% de ses activités pour le groupe Caterpillar, premier constructeur mondial de matériels destinés au BTP, à l’industrie, aux carrières/mines, et à l’agricole, de moteurs diesel et GPL, et de turbines à gaz. Son chiffre d’affaires se réalise à travers des partenariats avec des concessionnaires exclusifs, qui sont pour la France, la Belgique et le Luxembourg, les sociétés Bergerat Monnoyeur et Bergerat Monnoyeur Belgique, appartenant au Groupe Monnoyeur, et à travers un réseau de Concessionnaires secondaires, non exclusifs.
Le département clients de Caterpillar Finance France et de Caterpillar Financial Services Belgium est composé d’un Customer Service Manager et d’une équipe de 9 Gestionnaires Clients. 8 gestionnaires couvrent les différentes activités pour la France et 1 gestionnaire pour la Belgique et le Luxembourg : mise en place des dossiers de financement, des modifications, des fins de contrats, activités de recouvrement, sinistres assurance, de contentieux et revente des matériels. L’ensemble de l'équipe est basé au siège à Saint-Denis.
Le portefeuille global, composé d’environ 7.000 contrats, soit 630 millions d’euros, nous permet de recruter un nouveau Customer Service Support Manager, basé à Saint Denis.
**Le poste**
Dans le cadre d’un remplacement maternité, Caterpillar Finance France recrute pour une durée de 9 mois minimum un Gestionnaire client en charge du recouvrement(« Customer Service Rep ») pour la France.
Le Gestionnaire Service Clients aura pour principale mission de gérer un portefeuille de clients professionnels, à savoir:
- Assurer les relances amiables,
- Analyser les dossiers,
- Négocier une solution amiable,
- Gérer les reportings périodiques,
- Préparer les dossiers pré contentieux
- S'assurer de la bonne imputation des règlements reçus,
- Faire la liaison entre les différents services : commercial, crédit, modifications, contentieux et la comptabilité,
- Suivre des comptes d’attente et du rapprochement bancaire en relation avec le Service Comptabilité.
CONNAISSANCES, COMPÉTENCES ET APTITUDES REQUISES:
- Connaissance des produits, politiques et procédures de financement/leasing
- Connaissance des calculs financiers
- Orientation Services et Expérience Clients
- Connaissance des outils Oracle et Salesforce
- Maîtrise des outils Excel et Powerpoint
- Connaissance et maîtrise de l'ensemble des organes de procédures
- Maîtrise de l'outil informatique et bonne orthographe
Un excellent relationnel, une capacité de négociation et de réelles qualités pour communiquer lui permettent de développer des relations durables basées sur l’engagement et la confiance.
Dynamisme, autonomie, rigueur, organisation, flexibilité, réactivité sont également les qualités essentielles pour ce rôle.
Un bon niveau d'anglais serait un atout.
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Submit your information to our Talent Network here.
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