Professional Services Program Manager
il y a 3 jours
The Program Manager is responsible for ensuring from start to finish - the delivery of complex projects on time and according to the negotiated Scope of Work. The Program Manager's is expected to manage a virtual team comprising; Customer Contacts, Fortinet Sales, Professional Services and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions. The Program Manager should have a background in business skills, management, budgeting and analysis.
**Responsibilities**
- Builds strategic relationships to understand the needs and requirements of the customer's project.
- Manage the relationship with the customer and all stakeholders Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the project.
- Identifies resources needed and assigns individual responsibilities - ensures resource availability and allocation in alignment with project plans.
- Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities.
- Coordinates internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques
- Report and escalate to management as needed
- Manage escalations with all levels internally and externally to achieve success.
- Perform risk management to minimize project risks
- Create and maintain comprehensive project documentation
- Effectively applies Fortinet's methodology and enforces project standards
- Minimizes Fortinet's exposure and risk on projects
- Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project
- Accurately forecasts revenue, profitability, margins, bill rates and utilization
- Assures project legal documents are completed and signed
- Facilitates team and client meetings effectively
- Understands how to communicate difficult/sensitive information tactfully
**Job Requirements**
- Solid technical background, with understanding of security and internetworking skills.
- Exceptional organizational skills including attention to detail and multi-tasking skills.
- Outstanding negotiation, oral communication and presentation skills.
- Experience working with global enterprise, MSSP, carrier and governmental customers.
- Experience at working both independently and in a team-oriented, collaborative environment.
- Can conform to shifting priorities, demands and timelines through analytical and problem solving capabilities.
- React to project adjustments and alterations promptly and efficiently.
- Flexible during times of change.
- Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
- Excellent conflict resolution skills.
- Strong commitment and self-driven individual.
**Education**
- Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.
- PMP and/or PRINCE II certification
LI-Hybrid
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