Technical Customer Success Manager
Il y a 6 mois
**It is preferred is to have someone located close to a Fortinet office to work on a hybrid model (office 3 days p/w)**
**About Fortinet**:
Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal opportunity employer offering exciting work, competitive compensation and benefits. Fortinet is looking for the best and the brightest to join our highly motivated team.
**Job Title**:Technical Customer Success Manager
**Reports to**:Technical Support Manager
**Location**:EMEA based position
**Job Description Summary**:
The position requires team player with strong verbal and written communication skills who follow a structured approach for designing, developing, and implementing security solutions. Verbal communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.
**Please note that this is not an IT/system administration position.
**Key Responsibilities**:
- Helping customers implement and tune the FortiEDR platform
- Training customer stakeholder groups on relevant best practices
- Helping customers integrate FortiEDR into existing processes and technologies in their environments
- Assisting customers in handling initial findings including ongoing attacks on customer systems, pre-existing and new malware infections, and potentially unwanted programs.
- Analysis and technical investigation of reported problems with the FortiEDR product
- Strong troubleshooting and problem solving skills
**Skills and Attributes Requirements**:
- Strong understanding of Windows, OSX and Linux operating systems and malware techniques and trends
- Ability to plan, develop and execute solution deployments
- Outstanding communications skills, both oral and written
- Experience working with diverse professional clientele with varying skill levels and technical experience/competency
- Flexible and adaptable self-starter with strong relationship-building and time management skills
- Collaborative and team-oriented attitude
- Takes initiative and approaches all tasks and projects proactively
- The ability to work independently with substantial latitude while maintaining focus on achieving optimal customer outcomes
- Strong experience in scripting languages such as Python and PowerShell
**Educational and Experience Requirements**:
- Ten years or more of previous experience as a security solutions architect or security consultant including significant focus on implementing and managing endpoint security
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
- Advanced knowledge of English (written and spoken) Other languages are an advantage
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