Client Service Advisor
Il y a 2 mois
**Moncler** is looking for multilingual **Client Service Advisors bilingual Spanish and French** for our EMEA Client Service based in **Paris** for a CDD starting in August 2023 until the end of january 2024.
Our Client Service Advisors will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler clients.
**The main tasks will be**:
- Assist clients during e-commerce sales with also the ability of cross/upselling
- Accurately track client details and requests using CRM systems
- Manage directly high-priority and escalated cases as well as relationships with top clients
- Take care of back-office activities for both e-commerce and retail channels
- Understand Moncler clients’ needs, experiences and interests in order to improve the client experience
- Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet clients’ expectations
- Perform additional tasks upon request
**Requirements**:
- English mother tongue
- Fluency and sophistication in at least another European language as French, Italian, German, Spanish is considered a real plus
- Previous experience in Retail or in a service and sales-oriented Client Service team in the Fashion / luxury industry
- Natural flair for dealing with people, empathy and intuition
- Action-oriented and drive for results, excellent team player
- Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages
- Experience with e-commerce back-office activities and/or fraud checks is considered a plusks is considered a plus.
Type d'emploi : Temps plein, CDD
Programmation:
- Disponible le week-end
Types de primes et de gratifications:
- Commissions
Langue:
- Espagnol (Optionnel)
- Français (Optionnel)
Lieu du poste : En présentiel
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