Emplois actuels liés à Guest Relations Coordinator - Versailles - Waldorf Astoria Versailles – Trianon Palace

  • Guest Relations Associate

    il y a 21 heures

    Versailles, Île-de-France Accor Hotels Temps plein

    {"h1": "Guest Relations Associate - Front Office", "p": "At Accor Hotels, we're committed to providing exceptional guest experiences. As a Guest Relations Associate - Front Office, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay. Your key responsibilities will include: * Maintaining open communication...

  • Guest Services Coordinator

    il y a 1 mois

    Versailles, Île-de-France Accor Hotels Temps plein

    Company Overview Accor Hotels Introduction Positioned at the intersection of vibrant culture and modern hospitality, Accor Hotels is a leader in the industry, offering exceptional experiences in some of the most sought-after locations. Role Overview What are the expectations for this role? Under the general supervision of the Front Office Manager,...

  • Guest Relations Associate-Front Office Liaison

    il y a 21 heures

    Versailles, Île-de-France Accor Hotels Temps plein

    Support Your Growth with Accor HotelsWe empower you to grow and learn every day, ensuring that work brings purpose to your life. As you journey with us, you can continue to explore Accor's limitless possibilities.Key ResponsibilitiesStay informed about daily arrivals, particularly VIPs and return guests, and address their special requests accordingly.Acquire...

  • Guest Relations Associate-Front Office Liaison

    il y a 3 jours

    Versailles, Île-de-France Accor Hotels Temps plein

    Accor Hotels is committed to supporting your growth and development every day. Our goal is to ensure that your work brings purpose to your life, allowing you to explore the limitless possibilities within our company.To achieve this, we need you to be fully aware of all hotel arrivals, particularly VIPs and return guests. You will also need to be aware of any...

  • Majordome - Guest Relation (H/F)

    Il y a 4 mois

    Versailles, France AMP - Assurances Mutuelles de Picardie Temps plein

    Le Grand Contrôle Versailles - 78, CDI Détail du poste Qui n'a jamais rêvé de voyager dans le temps ? C'est ce que nous vous proposons en rejoignant les équipes du Grand Contrôle. Rattaché(e) au Responsable des Expériences Clients, vous avez pour mission d'assurer le bon déroulement du séjour des clients dans l'hôtel. Majordome au Grand...

  • Administrative Coordinator

    Il y a 3 mois

    Versailles, France Motorola Solutions Temps plein

    **Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...

  • HR Project Coordinator H/F

    il y a 1 mois

    Versailles, Île-de-France DASSAULT SYSTEMES Temps plein

    Career Opportunity at Dassault SystèmesJoin Dassault Systèmes, a pioneer in virtual environments for sustainable innovations, as we seek a skilled HR Project Coordinator to enhance our team.Key Responsibilities:Deliver HR support and legal insights to ensure regulatory complianceCollaborate with the people care team on legal issuesFacilitate collective...

  • Human Resources Operations Specialist H/F

    il y a 1 mois

    Versailles, Île-de-France DASSAULT SYSTEMES Temps plein

    Join Dassault Systèmes as an HR Project CoordinatorAt Dassault Systèmes, a pioneer in virtual environments for sustainable innovation, we are seeking a skilled HR Project Coordinator to enhance our team.Key Responsibilities:Deliver HR expertise and legal counsel to ensure adherence to regulationsSupport the people care team with various legal...

  • HR Operations Advisor H/F

    il y a 1 mois

    Versailles, Île-de-France DASSAULT SYSTEMES Temps plein

    Career Opportunity at Dassault SystèmesJoin Dassault Systèmes, a pioneering force in the realm of virtual environments dedicated to sustainable innovation, as we seek a skilled HR Project Coordinator to enhance our team.Key Responsibilities:Deliver HR expertise and legal counsel to ensure regulatory complianceSupport the employee relations team with legal...

  • Concierge (H/F)

    il y a 3 semaines

    Versailles, France Les Lumières Temps plein

    Entreprise **Ouverture 2024 à Versailles**: L’hôtel Les Lumières By 2L Collection. 2L Collection réunit des Maisons où l’on retrouve un réel esprit de famille, ce goût immodéré pour l’Histoire, la culture, le savoir-faire, l’élégance, les plaisirs de l’esprit mais aussi des sens : la table, les bons vins, le bien-êtretout ce qui...

  • Majordome (H/F)

    Il y a 3 mois

    Versailles, France Airelles, Château de Versailles, Le Grand Contrôle Temps plein

    **Qui n’a jamais rêvé de voyager dans le temps ? C’est ce que nous vous proposons en rejoignant les équipes du Grand Contrôle.** Rattaché(e) au Responsable des Expériences Clients, vous avez pour mission d’assurer le bon déroulement du séjour des clients dans l'hôtel. Majordome au Grand Contrôle, vous prenez soin de notre clientèle dès...

  • Majordome (H/F)

    Il y a 3 mois

    Versailles, France Airelles, Château de Versailles, Le Grand Contrôle Temps plein

    **Qui n’a jamais rêvé de voyager dans le temps ? C’est ce que nous vous proposons en rejoignant les équipes du Grand Contrôle.** Rattaché(e) au Responsable des Expériences Clients, vous avez pour mission d’assurer le bon déroulement du séjour des clients dans l'hôtel. Majordome au Grand Contrôle, vous prenez soin de notre clientèle dès...

  • Majordome Junior Cdd Juin

    Il y a 3 mois

    Versailles, France Airelles, Château de Versailles, Le Grand Contrôle Temps plein

    **Qui n’a jamais rêvé de voyager dans le temps ? C’est ce que nous vous proposons en rejoignant les équipes du Grand Contrôle.** Rattaché(e) au Responsable des Expériences Clients, vous avez pour mission d’assurer le bon déroulement du séjour des clients dans l'hôtel. Majordome au Grand Contrôle, vous prenez soin de notre clientèle dès...

Guest Relations Coordinator

Il y a 5 mois

Versailles, France Waldorf Astoria Versailles – Trianon Palace Temps plein

Situé en bordure du Parc du Château de Versailles, dans un véritable écrin de verdure, le Waldorf Astoria Versailles Trianon Palace propose à ses hôtes de découvrir 199 chambres et suites au sein du Trianon Palace ** ainsi que son Pavillon**; un restaurant brasserie _La Véranda_ et son _Bar galerie_, un restaurant gastronomique étoilé _Gordon Ramsay_; des salons et centres de conférences pour l’organisation de divers événements; ainsi qu’un centre fitness et son luxueux _Spa Guerlain._

**JOB AIMS**
- To ensure GCE clients follow-up and satisfaction while on site and establish customer loyalty

**JOB OBJECTIVES**
- To greet and follow/assist GCE clients while on site
- To interact with other departments and suppliers to ensure we exceed our customers’ expectations in pro active manner with attention to details.
- To alert operational team and hotel management for any function not prepared in conformity with the BEOs and TMVs.
- To take care of all the last minute requests / changes while the GCE client is on site (Delphi updates).
- To conduct pre con meetings with GCE clients and operational team
- To up-sell hotel service while the client is on site.
- To measure the guest satisfaction and debrief hotel management accordingly (Exit Interview).
- To participate in weekly Ops meeting (BEO & TMV meetings) to have all the necessary information for the upcoming events.
- To make sure of accurate group billing in collaboration with Credit Manager (daily checks in accordance with billing instructions, excel sheet recap based on micros charges corresponding with ONQ invoice and signed contract), update Delphi and pick up complete
- In charge of Inhouse meetings
- Plug help in low season, if possible and if needed only.
- Edition of the Daily and weekly report and Billing instructions
- Check routing for the rooms (ONQ and TMV)
- VIP List
- Plug Rooming list

**KEY COMPETENCIES**

These are the key attributes that you will need to demonstrate in order to carry out your job effectively:
Communication:

- Excellent written and oral communications skills
- Presents information in a concise, well-organised manner
- Confident in communicating with a wide range of people, both inside and outside the hotel

Teamwork & Relationships:

- Develops constructive relationships at all levels within the organisation
- Maintains effectiveness in situations of disappointment or high pressure
- Adapts willingly to change

Planning:

- Identifies priorities effectively, balancing importance, urgency and resources
- Manages time efficiently within tight schedules

Drive & Resilience:

- Works effectively and accurately with mínimal direction
- Reacts quickly with determination and energy, whilst remaining calm and level headed in order to deliver results

Sales Focus:

- Able to up-sell
- Able to develop positive business relationships to establish customer loyalty

**SKILLS**:

- Ability to speak and write English fluently
- Attention to Detail
- Good Communication skills
- Excellent organisation skills
- Trainer/Coaching skills

2+ years