Client Services Administrator
Il y a 2 mois
Bonhams is looking for a Client Services Administrator to join the team based in Paris.
**About Bonhams**
Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia.
**About the Team**
The purpose of the Global Service Operations functions is to provide a consistently high service standard to our clients and to provide support internally to deliver the best results for the business. Through a diverse group of functional areas including Client Services, Logistics, Photography and Shipping we ensure the efficient management of operations to provide an efficient and scalable infrastructure to run all activities in our salerooms, regional offices and warehouse locations across the world.
**Key Tasks and Responsibilities**
In your role as Client Services Administrator you will be required to carry out the following:
- Deal with calls that come into the Client Services department in an efficient & courteous manner
- Deal with general customer queries & respond to all internal and external enquires
- Deal with customer complaints when they are referred to the department, and escalate any to the Head of Client services that cannot be satisfactorily dealt with
- Standard reception duties' including dealing effectively with telephone enquiries, particularly those related to Bonhams auction programme.
- General administrative duties
- Receiving visitors and book in items for valuations determining the correct department
- Ensuring the best possible presentation of Bonhams in the public reception area, and keeping the private reception area tidy and efficiently organised.
- Assist with efficient registration of clients for sales and take absentee bids.
- Ensuring all equipment is adequately maintained.
- Dealing with catalogue requests and taking money for catalogues over the counter.
- Maintain a library of catalogues
- Safeguarding the security and confidentiality of information at all times and complying with the Data Protection Act.
- Deal with payments on a daily basis, e.g. credit cards/cheques/cash
- Record payments on the company system
- Liaise with relevant departments to deal with queries
- Complete post sale process including processing of invoices
- Assist with offsite sales
- Deal with banking and petty cash
- Handle the high volume of calls for absentee & telephone bidding & input bids
- Create and update client accounts
- Deal with Internet registration enquiries
- Post sale customer contact
- Work with regional and European offices and salerooms to ensure the same standard of customer services is provided throughout the company.
- Willingness to accept assignments with a positive attitude
- Flexible working hours when required, including evening and weekend sale coverage
**Skills and Attributes**
- Computer literate with proven experience
- Excellent interpersonal skills
- Flexible team player
- Able to work on your own as well as part of a team
- Previous first experience in client service desk or back office in art related environment
(gallery, auction...).
- Fluent in French, English and Mandarin.
**Benefits**
- Travel Allowance
- Learning and Training Funding Programme
- Welfare and Retirement Plans
If you wish to apply, please send your CV and cover letter by the 7th March 2023 at midnight.
Bonhams is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
**Administrateur(trice) Service Client - Paris**
A propos du poste:
- Traiter les appels reçus par le service clientèle de manière efficace et courtoise.
- Traiter les questions générales des clients à toutes les demandes internes et externes.
- Traiter les plaintes des clients lorsqu'elles sont adressées au département, et les transmettre au responsable du service clients si elles ne peuvent être traitées de manière satisfaisante.
- Tâches d'accueil courantes d'usage, y compris la gestion efficace des demandes de renseignements téléphoniques, en particulier celles liées au calendrier des ventes aux enchères de Bonhams.
- Tâches administratives générales
- Recevoir les visiteurs et enregistrer les objets à évaluer afin de déterminer le département afférent.
- Assurer la meilleure image possible de Bonhams dans la zone d'accueil public, et maintenir la zone de réception privée en ordre et organisée.
- Aider efficacement à enregistrer les clients aux ventes et prendre les ordres d'achat
- S'assurer que tous les équipements sont correctement entretenus.
- Traiter les demandes de catalogues et procéder à l'encaissement des catalogues au bureau d'enregistrement.
- Tenir à jour une bibliothèque de catalogues
- Respec
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