Program Support Manager

Il y a 7 mois


Paris, France Kicklox Temps plein

**L'offre**:
**Secteurs**
Aéronautique

**Missions à réaliser**
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de R&D qui préservent les priorités environnementales de sa feuille de route d'innovation technologique. Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes. Safran Electronics & Defense est une société de 10 000 salariés fondée sur la maîtrise de technologies clé au service de la souveraineté. Conjuguant intelligences humaine et artificielle, elle développe des produits et services permettant d'observer, de décider et de guider pour les marchés de l'aéronautique, de la défense et de l'espace. La société met également son expertise électronique au service des autres sociétés de Safran.Descriptif missionRattaché au sein de la Direction Support client, vous serez en charge du: - Pilotage de l'activité Support Client sur un portefeuille donné, - Garantir la satisfaction client en étant le représentant Safran pour les activités support auprès des clients, - Être le représentant du client au sein de Safran et s'assurant de la prise au bon niveau des besoins du client par l'entreprise (rôle de chef d'orchestre), - Assurer la rentabilité du portefeuille sur son périmètre d'activités (CA, EBIT, Cash), - Assurer la relation continue entre l'entreprise et le client, - Préparer les réunions de directions (SMM) avec les clients, - Etre le représentant support au sein de l'équipe programme Safran Electronics & Defense, - Coordonner les départements de la DSC pour assurer le respect des engagements contractuels avec les clients et leur satisfaction, - Définir et suivre des plans d'actions en interne afin d'assurer la satisfaction client, - Anticiper les blocages et traiter les litiges, - Piloter les plans de progrès client, - Piloter la réalisation du CA et de la marge, - Piloter l'exécution, le respect des engagements et l'optimisation économique des contrats,

**Modalités**
- Date de démarrage : dès que possible
- Candidats recherchés : 1
- Expérience : 7+ ans
- Type de contrat : CDI, Temps complet
- Rémunération : selon expérience
- Localisation : 95610 Éragny, France

Les offres proposées sur Kicklox comprennent généralement des caractéristiques et avantages classiques:

- Journée de travail de 8h du lundi au vendredi (en particulier pour les CDI)
- Primes et gratifications trimestrielles et/ou mensuelles
- Tickets restaurant
- Mutuelle d’entreprise

**Le profil recherché**:
**Description du profil**:

- Vous disposez de 8 ans d'expérience dans le management de programme et dans le management transverse. - Excellentes compétences en leadership et en gestion d'équipe. - Solides compétences analytiques et de résolution de problèmes. - Capacité démontrée à prendre des décisions stratégiques. - Maîtrise des outils informatiques et des logiciels de gestion.

**Langues**
Français



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