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QA & Support Manager, Validation & Support (M/F)
Il y a 5 mois
Male/Female/Disability_
**JOB PROFILE**
We are looking for a talented QA Manager. You will manage an international team of 10 people, spread across 6 countries, working on different projects within Smart Manufacturing Business Line.
You will be responsible for validation of Stamp & Composites products along with involvement in the level 2 support to Customer Success team.
**MISSION**
The main roles of the **Validation & Support Manager** will be:
- Supervision of the Validation & Support team
- Main point of contact for the project stakeholders
- Coordination and project follow-up of the validation activities for Stamp and Composites products
- Ensure a good monitoring of the tasks progress
- Manage Support activities
**RESPONSABILITIES**
**1 - Product Validation**:
- Coordinate through the 2 Technical Leaders the software validation for Stamp and Composites products to ensure the expected quality level
- Plan, execute and document the testing of our software products to agreed milestones and quality standards
- Ensure the documentation maintenance (Training, tutorial, e-learning docs)
- Structure and increase test automation to avoid manual testing
- Monitor the team activity in terms of Quality, Time, Scope
**2 - Customer Support**:
- Interface with level 1 Stamp & Composites Support team about Help Requests, Bugs fixing and Development Requests
- Ensure the knowledge transfer to Customer Success engineers on new versions of the products
**3 - Management**:
- Provide Capacity & Resource planning update to ensure workload/workforce balance inside the team and across Virtual Manufacturing teams.
- Define yearly personal objectives in link with Company expected Key Results.
- Manage team skills to ensure to ensure Support & Validation missions via yearly training plan and internal mentorships.
- Report to your manager and internal Customer via Support & Validation KPIs.
**JOB REQUIREMENTS**
**Technical skills**:
- Strong software QA experience (ISTQB certification is a plus)
- Team management (transversal or hierarchical)
- Mechanical Engineer (Material Science, Mechanics, or Numerical methods)
- Experience in numerical modelling (FEA) and manufacturing processes
- Ideally an experience in customer support and/or validation
**Desirable**:
- Performing Testing activities within an Agile (SCRUM) environment
**Soft skills**:
- Excellent communication, interpersonal and organization skills
- Fluent English - excellent written and verbal communication skills in English
- Decision maker
- Leadership
- Priority management
- Pragmatic
- Autonomous and pro-active
- Multicultural
Ref : C169O74602
