Assistant Store Manager
Il y a 7 mois
Company Description
**Born in the North**
Canada Goose was born in the Arctic, where the difference between life and death, quite literally, hangs by a thread. It’s the only place where we can fully understand the what the meaning of “cold” really is, and it’s why we do what we do. But it’s not for everyone. Some call the Arctic landscape relentless. Dark, dangerous and uninviting. We call it home. It’s also home to the people of the North - the foremost experts in cold. Just as the Italians know knits and the British know wool, northern communities know parkas. Like us, they embrace living off the land and have a strong and meaningful respect for nature. We honour them, never losing sight of the wisdom we can learn from their patience, resilience and deep connection to all that surrounds them.
**Our Purpose - We inspire and enable all people to engage with the outside world.**
At Canada Goose, nature is our North Star. We aren’t simply linked to nature - we’re guided and inspired by it. Our connection to the environment compels us to design functionally superior products so people can immerse themselves in the outside world. Our first parkas were made for northerners, those living in the coldest places on Earth. Today, our products continue to be designed for the extreme outdoors, but they’ve also been adapted for all aspects of modern life - past the four walls that shelter us and beyond our everyday experiences. Whether you’re crossing the rugged terrain of Antarctica or commuting in rush-hour during a downpour, we endure any extreme, observe every detail, and take the long view to make clothing that enables everyone to live out there, wherever “out there” is for them.
**Our Core Belief - Greatness Is Out There**
Canada Goose is more than a company that makes best-in-class outerwear. We’re a community that’s propelled forward by one core belief: greatness. Greatness has driven us to where we are today, and it’s always been at the heart of Canada Goose. It’s a journey, not a destination. Whether that means honouring traditional methods of craftsmanship, supporting explorers around the globe, or enabling people to discover more about the world, we’re moving towards something bigger than ourselves. Greatness is about making possibilities limitless, and creating your own definition of what it means to you here at Canada Goose.
**Job Description**:
The Assistant Store Manager is responsible for creating highly engaging customer journeys. Canadian Warmth **“Expertise in any recommendation, warmth in every interaction**” **is how Canada Goose brings those journeys to life. Ultimately, they are responsible for the quantitative and qualitative Key Performance Indicators (KPI’s) of the store. They lead the store’s Brand Ambassador team and are accountable for store performance in all areas - Customer Journey, Talent Development and Engagement, Operational Excellence, and Store Financial Performance. They drive highly engaging customer journey’s that embody Canadian Warmth. They lead and create a culture of talent development and education. They direct operational excellence with a customer centric mindset. They ensure that their respective location achieves its financial targets (revenue and profit). They are stewards of Canada Goose’s values and culture.
**Key Responsibilities**:
**Store Financial Performance**:
- Achieve or exceed sales targets including both the top and bottom-line results
- Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance
- Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals (i.e. inventory, labour, etc.)
**Customer Journey**:
- Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS)
- Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
- Ensure maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle brand
- Resolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the future
- Lead the sales floor experience during the most crucial business times, exhibiting best in class leadership
- Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools
- Represent Canada Goose in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events
**Talent Development & Engagement**:
- Create a culture of talent development and ongoing education for the entire store team
- Foster an inclusive and diverse working en
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