Global System Engineer

il y a 1 mois


La BalmelesGrottes, France bioMérieux sa Temps plein

A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Our Global Customer Service department are looking for a **Global System Engineer - Investigation Leader **under a permanent contract who will work and grow within the Microbiology Investigation Unit.
You will report to the Manager of the within a team of 14 co-workers.

**What will be your mission ?**

You will be responsible for the full processing and investigation of every complaint/issue related to our microbiology automation systems
- Provide **technical support** from a system perspective to address complaints and issues raised by local customer service (subsidiaries/distributors), by providing effective technical solutions
- **Lead investigations**
- Evaluate and decide on the opening of the investigation
- Coordinate the investigation by leading meetings with the different experts of the internal teams: R&D, production site, Quality Assurance etc
- Document the complaint and the investigation into our systems (Salesforce and TrackWise Digital)
- Write the response to the customer
- Assess the need to escalate the investigation
- ** Prepare audits** to présent investigations
- ** Develop tools** to help subsidiaries/distributors support their customers (troubleshooting tool, guides, FAQ....),
- Contribute to the **continuous improvement of products** and provide feedback to internal teams (e.g. R&D, production site, QA etc)
- Have a permanent concern for the **improvement of the time to response **to customers, in order to ensure their complete satisfaction

**Who are you ?**
- ** Graduate degree** specialising in engineering, electronics or mechanics
- ** Minimum 3 years of experience on complex systems** requiring advanced technical skills (mechanics, electronics, fluids,...)
- A thorough knowledge of microbiology is a plus
- You are recognised for your **interpersonal skills**, your ability to **convince** and federate
- You are **rigorous**, **autonomous** and **reactive**
- You enjoy working in an environment with **daily interactions with multidisciplinary teams**
- You have a **fluent in English**
- Fluency in Spanish is a plus.
- Some business travel (France and abroad) is to be expected (10% maximum)



  • La Balme-les-Grottes, France bioMérieux sa Temps plein

    A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large...

  • Consultant Engineer

    il y a 2 jours


    La Défense, France FM Global Temps plein

    Overview FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering...

  • Consultant Engineer II

    il y a 1 mois


    La Défense, France FM Global Temps plein

    Overview FM Global is a US based company that operates in 100 countries with approx. 5,000 employees all over the world. With a history of more than 175 years and excellent financial ratings we are continuously growing, particularly in Europe and Eastern Europe. We provide comprehensive global commercial and industrial property insurance,...


  • La Balme-les-Grottes, France bioMérieux sa Temps plein

    Descriptif du poste Vous intégrez l’entité « R&D Développement Systèmes», composée d’environ 250 personnes, dont la mission est de concevoir, développer et apporter un support aux systèmes commerciaux. Plus précisément, vous êtes rattaché au département « IT Solution - Remote Services» en charge des solutions IOT supportant nos gammes de...


  • La Balme-les-Grottes, France bioMérieux sa Temps plein

    A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...

  • Consultant Engineer

    il y a 1 jour


    Paris La Defense Cedex, France FM Global Temps plein

    FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research;...

  • Consultant Engineer II

    il y a 1 mois


    Paris La Defense Cedex, France FM Global Temps plein

    FM Global is a US based company that operates in 100 countries with approx. 5,000 employees all over the world. With a history of more than 175 years and excellent financial ratings we are continuously growing, particularly in Europe and Eastern Europe. We provide comprehensive global commercial and industrial property insurance, engineering-driven...


  • Thaon-les-Vosges, France Garrett Advancing Motion Temps plein

    We have an exciting new opening for a Validation Engineer for our E-Powertrain Products. You’ll be given the opportunity to develop next-generation products and technologies for the automotive industry. As an individual contributor in the Electrification Center of Excellence and responding to the Validation Engineering Manager, the E-Powertrain Validation...


  • Paris La Defense Cedex, France FM Global Temps plein

    FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research;...


  • La Défense, France FM Global Temps plein

    Overview FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering...


  • Thaon-les-Vosges, France Garrett Advancing Motion Temps plein

    Use your knowledge of electrical engineering discipline, processes and tools to help Garrett Advancing Motion ________ deliver innovative solutions that meet the evolving needs of our customers. You will work under general supervision and alongside some of the world's most talented engineers. You will contribute to the development of Garrett Advancing...

  • Storage System Engineer

    il y a 1 mois


    Les Ulis, France Worldline Temps plein

      The Opportunity  Worldline is a global leader in the fintech market, with more than three decades of experience. Its footprint gives scale to projects and talents.Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide. We are shaping the future of payments. We are looking for a person...


  • La Celle-sous-Gouzon, France Technip Energies Abu Dhabi Temps plein

    JOB DESCRIPTIONAbout Technip Energies:Technip Energies is a leading engineering and technology company serving the energy transition, with leading positions in Liquefied Natural Gas (LNG), hydrogen and ethylene and with a strong presence in the growing markets of blue and green hydrogen, sustainable chemistry, floating offshore wind turbines and CO2 capture...

  • Technical Writer

    il y a 1 mois


    La Balme-les-Grottes, Auvergne-Rhône-Alpes, France bioMérieux Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Homme de parc H/F

    il y a 1 mois


    La Ciotat, France CONSULTING GLOBAL SOLUTION Temps plein

    CONSULTING GLOBAL SOLUTION recherche pour l’un de ses clients, entreprise spécialisée dans la location d’engins de TP, un responsable de parc H/F, basé à La Ciotat : Vos principales missions seront : – Gérer et organiser le parc – Ouverture et fermeture du magasin de location – Gérer l’accueil des clients – Servir les clients,...

  • System Engineer R&D

    il y a 6 jours


    Les Clayes-sous-Bois, France Atos Temps plein

    System Engineer R&D (H/F) Publication Date: Apr 17, 2024 Ref. No: 512083 Location: Les Clayes-sous-Bois, FR, 78340 Atos / Eviden est un leader international de la transformation digitale avec plus de 110 000 collaborateurs dans 73 pays et un chiffre d’affaires annuel de plus de 11 milliards d’euros. Numéro un européen du Cloud, de la...

  • System Engineer R&D

    il y a 6 jours


    Les Clayes-sous-Bois, France Atos Temps plein

    System Engineer R&D (H/F) Publication Date: Apr 17, 2024 Ref. No: 512083 Location: Les Clayes-sous-Bois, FR, 78340 Atos / Eviden est un leader international de la transformation digitale avec plus de 110 000 collaborateurs dans 73 pays et un chiffre d’affaires annuel de plus de 11 milliards d’euros. Numéro un européen du Cloud, de la...

  • System Engineer R&D

    il y a 2 semaines


    Les Clayes-sous-Bois, France Atos Temps plein

    System Engineer R&D (H/F)Publication Date: May 16, 2024Ref. No: 512083Location:Les Clayes-sous-Bois, FR, 78340Atos / Eviden est un leader international de la transformation digitale avec plus de 110 000 collaborateurs dans 73 pays et un chiffre d’affaires annuel de plus de 11 milliards d’euros. Numéro un européen du Cloud, de la cybersécurité et des...

  • Technical Writer

    il y a 1 mois


    La Balme-Les-Grottes, France bioMérieux Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Technical Writer

    il y a 1 mois


    La Balme-Les-Grottes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...