Technical Support Officer
Il y a 3 mois
Nous recherchons un(e) Gestionnaire - Assistant(e) pièces détachées au sein du service des Pièces Détachées pour un CDI à Brignais, au Sud-Ouest de Lyon:
Principales missions:
Rattaché(e) au service client et sous la direction du Responsable Pièces détachées vous travaillerez au sein d’une équipe de 5 personnes.
- Vous aurez pour mission principale de répondre aux demandes clients pour l’achat de pièces détachées, en lien avec notre maison mère et notre service SAV, tout en respectant les différents degrés d’urgence.
- Vos principales missions seront les suivantes:
- Recherche de références des pièces sur différents supports (Vues éclatées, plans techniques...) en relation avec la maison mère
- Emission, suivi et relance des offres commerciales et des commandes
- Suivi des réclamations clients
- Diverses tâches administratives.
- Profil recherché:
De formation BAC+2 vous justifiez d'une expérience d'un an minimum dans un poste similaire ou en service client. (Pièces détachées pour machines industrielles/véhicule)- Vous êtes organisé(e), méthodique et très rigoureux(se)
- Vous aimez le relationnel client et être à son écoute. Vous avez un bon contact téléphonique, et une sensibilité commerciale.
- Vous disposez de notions techniques en lien avec ce poste
- Vous êtes à l'aise avec l'utilisation des logiciels sous Windows et d’ERP (Oracle)
- Vous résistez au stress et appréciez le travail d’équipe
- Vous avez un bon niveau d’Anglais ou d’Italien
- Package:
Rejoindre Biesse c’est aussi bénéficier d’avantages qui font la différence- Rémunération fixe (39h/semaine)
- Tickets restaurant (prise en charge employeur : 60%)
- Prime de Participation et Plan d’Epargne Entreprise
- Bon niveau de couverture Santé (Mutuelle et Prévoyance)
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