IT Technician
Il y a 2 mois
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Create your journey at Amex GBT
As a Neo IT Technician, you’ll join our highly skilled IT Neo Team
Neo is an online booking tool (OBT) as well as an expense tool for business travel through a SaaS deployment.
It then gives them the opportunity to claim additional expenses for reimbursement. This includes expenses captured from credit cards statements, OCR of receipts, and manually entered claims. The service allows to capture VAT, compute policies and reimbursement rules, and much more. Many of those data are either personal or sensitive, which means a strong commitment to secure principles and compliance to certifications such as PCI-DSS.
This richness of choice makes the functional part very exciting and the technical challenges even more attractive.
Our scrum teams are empowered to develop a leading product with some strong focus on usability, performance, and scalability in an international environment.
We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.
What You’ll Do on a Typical Day
Investigate and resolve issues such as slow computers, software crashes, or network problems.
Keep records of IT procedures and troubleshooting steps to streamline future support efforts
Manage IT assets by keeping the inventory up to date
Collaborate with other IT staff to handle larger projects
Stay updated on industry trends and emerging technologies to ensure the company remains current with best practices
What We’re Looking For
Proficiency in hardware and software troubleshooting
Understanding of network protocols (TCP/IP, DNS, DHCP) and equipment
Familiarity with operating systems like Windows, macOS, and Linux
Strong problem-solving skills and the ability to work under pressure
Excellent communication and customer service skills
**English**: fluent (multicultural and international team)
What Technical Skills You’ll Develop
Windows 11, Windows Server (2016, 2019), MacOS, Linux
RDP / Diag tools (TeamViewer, Wireshark, etc..)
Microsoft 365
SCCM / Intune
Network Protocols (TCP/IP, DNS, DHCP, and VPNs)
PC and Laptop Assembly/Repair
Powershell
Best practices
Asset management
GBTJobs
Location Paris, France
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more
This role is for Klee Data Systems (“KDS” or the “Company”), a member of the American Express Global Business Travel family of companies.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
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