Lead IT Support Technician
Il y a 3 mois
DEPARTMENT
Information Technology Services (ITS)
SUPERVISOR
IT Support Services Manager or any other supervisor designated by the President
POSITION OVERVIEW
The Lead IT Support Technician position assists staff, faculty, and students with technical support of computers, applications, and related technology. Activities require interaction with application software and operating systems (such as Microsoft Windows, Microsoft Office 365 environment, and Apple Macs) to diagnose and resolve problems. The position utilizes IT support Management tool to provide first-line helpdesk support to AUP users, assisting them in person, via phone, email, chat and remote connection. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
RESPONSIBILITIES
Duties and responsibilities - Desktop Support
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Responds to and resolves user requests for IT technical support in a timely manner using AUP Request Management Systems. Responds to and resolves user requests for support in a virtual environment. Takes ownership of user problems and proactively deals with user issues. Troubleshoots system failures and network issues involving Mac and Windows workstations, printers, WIFI, authentication, connectivity, VoIP telephone, and printers by providingsolutions to restore functionality. Performs installation and routine maintenance of network cabling, patching network cables to the switches, and WIFI access points and testing network links and connectivity. Performs user management tasks such as user ID creation and maintenance, password reset, and directory search using the users management web page. Works with the IT support team and System Administration staff as appropriate to determine and resolve problems received from clients. Builds and deploys new desktops, laptops, and portable devices by use of deployment tools. Deploys software and applies system configuration and settings on user devices using device management tools. Generate reports for management, encompassing incident management, metrics, and system improvement recommendations Develop and maintain comprehensive documentation of standard client computing processes, collaborating closely with system administrators Tests and troubleshoots policies and configurations applied on laptops and workstations, provides feedback to your manager, and proposes enhancements. Follows standard procedures to apply, remove and amend access rights on IT resources. Maintains hardware inventory for computers and printers using AUP ITS management systems. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Trains and orients staff on the use of hardware, standard desktop software, and office 365 collaboration tools.
Duties and responsibilities - Other Support
Supports users in the use of computer equipment by providing necessary training and advice. Installs and maintains audio/visual hardware and software: deliver, installs, and maintains classroom technology as needed. Assists students and faculty in classrooms and other student areas around campus as needed. Performs duties as assigned by the immediate supervisor(s).Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the Department.
SKILLS REQUIRED
3-5 years experience providing technical support services. Experience with LAN/WAN networks. Strong computer skills including knowledge of computer hardware, software, local area network and peripheral equipment. Working knowledge of operating systems with emphasis on Windows and Mac OS environments as well as knowledge of Local Area Networks, PC hardware set-up and configuration, printer set-up and configuration, virus protection, Multimedia equipment, andMicrosoft Office applications. Self-motivated, autonomous, hardworking, good analytical, diagnostic and problem-solving skills, and eager to learn and take on additional responsibilities.
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may frequently lift and/or move heavy materials between campus buildings.OTHER REQUIREMENTS
IT Education : Bac +2 minimum : BTS/BUT/Licence or equivalent combination of education and experience, Microsoft and/or Apple certifications are plus. Must be fluent in both English and French and have valid working papers for the EU. Excellent customer service and teamwork skills are needed. Ability to frequently lift and carry hardware and supplies, between campus buildings, weighing up to 20 Kilos. Must be able to work flexible hours, including weekends and evenings, as necessary.
-
Team Lead France IT Support
il y a 1 mois
Paris, France Imerys Temps pleinThe Company The Position Team Lead France IT Support Job Summary JOB PURPOSE Imerys is a world leader in creating speciality solutions that improve everyday life through minerals. Our success is built on our people and creating an environment where our 14,500 employees around the globe can thrive. We passionately believe that our teams are at their...
-
IT Ops Technician Support
Il y a 4 mois
Paris, France Pigment Temps plein**Our Story So Far**: Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG...
-
IT Support Technician for Intervention: Paris, France
il y a 2 semaines
Paris, France FST Temps pleinKey Responsibilities: Provide on-site IT support for hardware, software, and network issues. Troubleshoot, diagnose, and resolve technical issues related to computers, servers, and peripheral devices. Perform routine maintenance and updates on IT systems and infrastructure. Install and configure software, hardware, and network equipment. Document and report...
-
Team Lead Support IT H/F
il y a 3 semaines
Paris, France Fed IT Temps pleinFed IT, cabinet de recrutement spécialisé dans les métiers informatiques, recherche un Adjoint du Support Informatique H/F en CDI pour son client , Leader mondial de son secteur (Industrie et transition énergétique). Contrat : CDI Rémunération : de 40 000 à 45 000 € annuel brut Prise de fonction : Octobre 2024 Niveau d'étude : Bac à Bac +3...
-
Lead IT Support Technician
Il y a 2 mois
Paris, France American University of Paris Temps plein**DEPARTMENT** Information Technology Services (ITS) **SUPERVISOR** IT Support Services Manager or any other supervisor designated by the President **POSITION OVERVIEW** **RESPONSIBILITIES** Duties and responsibilities - Desktop Support - Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral...
-
IT Support Technician
Il y a 6 mois
Paris, France Alice & Bob Temps pleinAlice & Bob are a deep tech company going through an R&D stage to build the first fault-tolerant Quantum Computer. We secured 30 million USD in funding to further develop our unique technology. We are a young team with some of the brightest scientific minds joining us straight from completing their PhD or university. Of course, we are serious about our...
-
Team Lead Support IT H/F
il y a 3 semaines
Paris, France FED IT Temps pleinFed IT, cabinet de recrutement spécialisé dans les métiers informatiques, recherche un Adjoint du Support Informatique H/F en CDI pour son client , Leader mondial de son secteur (Industrie et transition énergétique).Fed IT, cabinet de recrutement spécialisé dans les métiers informatiques, recherche un Adjoint du Support Informatique H/F en CDI pour...
-
Team Lead Support IT H/F
il y a 3 semaines
Paris, France FED IT Temps pleinPoste : Fed IT, cabinet de recrutement spécialisé dans les métiers informatiques, recherche un Adjoint du Support Informatique H/F en CDI pour son client , Leader mondial de son secteur (Industrie et transition énergétique). Contrat : CDI Rémunération : de 40 000 à 45 000 EUR annuel brut Prise de fonction : Octobre 2024...
-
IT Technician
il y a 4 semaines
Paris, France Siconsulting Temps pleinWe are seeking an IT Technician with a minimum of three years of experience to provide proximity IT support for end-users, focused on resolving advanced IT issues with an emphasis on ongoing optimization. **Key Skills**: - Technical Proficiency: Strong knowledge of computer hardware and software, including installation, configuration, and...
-
Customer Support Technician
Il y a 7 mois
Paris, France Universign Temps plein**Signaturit Group** is a company that is revolutionizing the way people do business through secure digital transactions. With over 250000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally. As a trusted third party, we are eIDAS certified and...
-
IT Technician
il y a 3 semaines
Paris, France Alice & Bob Temps pleinAlice & Bob are a deep tech company going through an R&D stage to build the first fault-tolerant Quantum Computer. We are a young team with some of the brightest scientific minds joining us straight from completing their PhD or university. We are looking for an IT technician for level 1 and 2 IT support to insure a high level and reactive support to our...
-
IT Support Lead
Il y a 7 mois
Paris, France ASENIUM Temps pleinPour l?un de nos clients finaux, nous sommes à la recherche d?un IT Retail Support Lead (anglais / français) sur Paris (majoritairement télétravail) Mission de 6 mois renouvelables Missions: Apporter son soutien à l?équipe locale de support Retail EMEA au sein des marchés spécifiés afin de s?assurer que les incidents liés aux projets locaux et au...
-
Manager Support IT
Il y a 2 mois
Paris, France Fed IT Temps plein● En plus d'assurer des services d'assistance informatique de qualité, le Hub Lead se rendra régulièrement sur divers sites d'usine pour établir des relations avec les techniciens du CCTI, comprendre les problèmes spécifiques au site et faciliter l'alignement des processus d'assistance. ● Assurer une réponse efficace aux incidents informatiques...
-
Desktop Support Technician
Il y a 3 mois
Paris 8e, France Excis Compliance LTD Temps pleinWe are seeking an experienced **Desktop Support Technician L2** to provide exceptional IT support to a global companies based in Paris. This role offers a unique opportunity to work in a dynamic environment with cutting-edge technology. **Key Responsibilities**: - Provide advanced **Level 2 support** for desktops, laptops, and mobile devices. -...
-
Freelance IT Support
Il y a 2 mois
Paris, France Tech Domain Temps pleinWe are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
IT Proximity Support Specialist
il y a 2 semaines
Paris, Île-de-France SICONSULTING FRANCE Temps pleinAbout the RoleWe are seeking an experienced IT Technician with a strong technical background to provide proximity IT support for end-users, focusing on resolving advanced IT issues and ongoing optimization.Key ResponsibilitiesProvide proximity IT support for end-users, addressing technical issues in person and remotely.Troubleshoot hardware and software...
-
Enterprise IT Support Specialist
il y a 2 semaines
Paris, Île-de-France Datadog Temps pleinJob OverviewA challenging role has opened up for an Senior Enterprise IT Technician at Datadog. The ideal candidate will be based in Paris and primarily support users across the company's campus. This is a fantastic opportunity to join a global team that provides top-notch technical assistance to employees from their first day on board. As part of this team,...
-
IT Technician
Il y a 7 mois
Paris, France HSH Group Temps pleinPerfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking an IT...
-
Technician It
il y a 4 semaines
Paris, France BBVA Temps plein**Excited to grow your career? **BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and...
-
IT Technician
Il y a 2 mois
Paris, France American Express Global Business Travel Temps pleinAmex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Create your journey at Amex...
