Customer Journey, Section Manager

il y a 6 jours


MontignyleBretonneux, France Nissan Temps plein

**Mission**

The mission of the Customer Experience journey Section Manager is to support in defining the end to end customer journey (online and offline experience) for the full AMIEO region and deliver the Customer Experience proof points. He/She will also be the guardian of Nissan Sales and Service Way revamp.

**Main Tasks & Responsibilities**

**support **the Customer Journey Manager in mapping the following CX journeys:

- New Car Sales /Used car Customer Journey
- Electric Vehicle Customer Journey
- ICE Customer Journey
- Fleet & LCV Customer journeys
- Customer Journey definition for direct & indirect model

**lead**, with the support of a team member, the following projects (not limited to):

- Customer Experience Promise proof points workstreams (x3) coordination,
- Nissan Sales and Service Way (NSSW) revamp (online and offline processes to better serve our Customers) through a strong communication plan (buy-in and educational)
- Customer centric and willing to lead innovative change
- Collaborative and cross cultural since projects are multi-countries and multi-functions.
- Cross-functional and able to connect different people and topics.
- Curious and interested in retail trends
- Strategic with a doer mindset, flexible and agile
- Autonomous & proactive
- Multitasks and solution oriented (out of the box thinking).

**Skills and requirements**
- 5-8 years of experience
- English on a professional level
- Strong Project & Supplier management
- Excellent communication skills
- Proficiency in Microsoft 365
- Strong analytics
- Ability to adapt key messages and depth according to the audience (from experts to executives) with clear and impactful presentations
- Ability to engage team members and internal stakeholders
- Understanding of the retail trends
- Ability to connect the online experience (shopping and owning) to the offline world (dealership or agents) and translate it into the standards

**About Nissan AMIEO (Africa, Middle East, India, Europe & Oceania)**

Nissan aims to become a truly sustainable company, driving towards a cleaner, safer and more inclusive world.

Sustainability is at the core of Nissan's long-term vision, Ambition 2030. Responding to critical environmental, societal and customer needs, this strategy sets out to deliver electrified models and technological innovation in key markets globally, empowering mobility and beyond. Ambition 2030 supports Nissan's goal which is to be carbon neutral across the life cycle of its products and operations by 2050. The Nissan AMIEO region, with EV36Zero at its center, is primed to accelerate the shift to an electrified future.

At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.

Montigny Le Bretonneux Yvelines France



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