Customer Service Director Fr

Il y a 6 mois

Pusignan, France Stryker Temps plein

**Why customer service at Stryker?**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)

**Key Activities & Responsibilities**

As a leader, you will shape the strategy of our customer service function and contribute to the success of our business. In your role yoube fully responsible for multiple teams of managers and professionals, ensuring smooth operations and planning for the future. You will promote teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers’ contractual agreements.

In this position, you will provide guidance and support for both pre
- and post-sales services to our diverse range of clients and customers. Your responsibilities will include resolving escalated customer concerns, developing a customer contact strategy, and analyzing processes to identify areas for improvement.

You will also be responsible for developing department procedures and acting as a liaison between customers and various departments such as manufacturing, sales, field service, order processing, and accounting. Your expertise will be crucial in resolving inquiries related to status, production, delivery, billing, warranty claims, and return processes.

To excel in this role, you should have a degree or equivalent experience, along with a minimum of 10 years in a relevant field. As part of our team, you will have the opportunity to select, develop, and evaluate personnel, ensuring the efficient and effective operation of our customer service function. Together, we will create a value-centric environment that drives success.

**Setting Direction**:

- Implement the right Customer Service strategy, goals, and objectives for the country or region, aligned with the overarching European strategy and company-wide objectives and initiatives.
- Partner in the development, modification and improvement of the country/ regional Operations and distribution network, the country/regional footprint, processes, development of new services to increase customer satisfaction and lower overall costs in close collaboration with other functions.
- Clearly communicate expectations to the team and demonstrate how functional goals align with Order-to-Invoice processes, Order Management, and Customer Contact activities.
- Direct and supervise daily work activities and projects in Customer Service, Customer Care, Kit Booking, and Technical Customer Service.
- Review and standardize processes, procedures, methods, and tools to ensure they meet performance objectives.
- Provide ongoing feedback and input to shape the Operations organization and contribute to the overall Operations strategy.
- May act as the Operations Business Partner to local country or regional leadership teams, representing Operations on those teams.
- Partners with GLO Finance to develop budgets and metrics that promote continued cost reduction.
- Identifies best practices and trends in the marketplace, leading to the implementation of innovative ideas that drive progress and continuous improvement.

**Building Organizational Capability**:

- Foster a culture of continuous improvement in customer service, constantly seeking ways to enhance the service we provide.
- Support the optimization and transformation of our Customer Service brand in the countries and region.
- Focus on finding better ways to accomplish tasks and achieve team goals, promoting procedural changes and efficiency.
- Cultivate relationships and collaborate with colleagues across functions and divisions, such as RAQA, Finance, Sales, and Marketing, to achieve team goals and improve processes.
- Take ownership of enhancing Customer Service capabilities and processes in the country.
- Contribute to regional and European projects that aim to increase customer satisfaction, improve efficiency, reduce costs, and optimize inventory levels.
- Lead local implementation or participate in cross-functional projects and integrate operations during mergers or acquisitions.
- Ensure compliance with policies, regulations, and standards, including SOX, FCPA, and other relevant guidelines in the country or region.

**Inspiring Others**:

- Serve as an active and inspiring role model, embodying the Stryker Service Commitments.
- Encourage proactive sharing of knowledge and experiences within the Customer Service team.
- Foster a strong team culture and brand centered around reliability and timely follow-up on commitments.
- Champion change by

  • Customer Service Director Fr

    Il y a 6 mois

    Pusignan, France Stryker Corporation Temps plein

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Account Manager

    Il y a 2 mois

    Pusignan, France Expeditors Temps plein

    Description du posteVos missions principales : Retention & Development of identified existing customers.Gain deep understanding of customers’ business model, supply chain and strategy and decision-making process.Seach for continuous improvement with existing customers & bring value adds to their supply chain.Communicate & Collaborate with Expeditors...

  • Comptable (H/F/D) - CDI

    il y a 1 mois

    Pusignan, France Expeditors Temps plein

    Description de l'entreprise Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...

  • Ground Network Services

    Il y a 2 mois

    Pusignan, France Expeditors Temps plein

    **Description de l'entreprise** Description de l'entreprise Expeditors International, with a worldwide presence of over 13.000 logistics specialists in more than 250 offices continue to expand. Our core services: Supply Chain Solutions, Transportation, Customs & Compliance, Distribution, Order and Risk Management. Our working conditions? Streamlined...

  • Comptable (H/F/D) - CDI

    il y a 1 mois

    Pusignan, France Expeditors Temps plein

    Description du postePrestataire de solutions logistiques globales de dimension internationale, nous renforçons notre structure régionale et nous recherchons à ce titre un Manager ou un Superviseur comptable.Après une période de formation aux systèmes et aux procédures, vous intègrerez notre service comptabilité dans nos bureaux situés à Pusignan...

  • Account Manager

    Il y a 2 mois

    Pusignan, France Expeditors Temps plein

    Description de l'entreprise Be in front of existing customers based in South of France.  The purpose of this role is to maintain ownership of existing identified accounts, lead and measure Expeditors' product and service deliverables to satisfy the needs & expectation of a Customer Account(s). Continually seek opportunities for service...

  • Account Manager

    Il y a 2 mois

    Pusignan, France Expeditors Temps plein

    **Description de l'entreprise** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...

  • International Account Development Manager

    il y a 4 semaines

    Pusignan, Auvergne-Rhône-Alpes, France Expeditors Temps plein

    Expeditors is a global logistics company headquartered in Seattle, Washington.We are seeking an International Account Development Manager to join our team.As an International Account Development Manager at Expeditors, you will be responsible for maintaining ownership of existing identified accounts, leading and measuring product and service deliverables to...

  • Responsable Commercial

    Il y a 3 mois

    Pusignan, France Expeditors Temps plein

    **Description de l'entreprise** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...

  • Marketing Manager

    Il y a 6 mois

    Pusignan, France Stryker Corporation Temps plein

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: About Stryker Stryker is one of the...

  • Sales Operations Coordinator

    Il y a 6 mois

    Pusignan, France Expeditors Temps plein

    **Description de l'entreprise** Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of 350 locations in 109 countries on six...

  • Account Manager

    Il y a 6 mois

    Pusignan, France Expeditors Temps plein

    **Description de l'entreprise** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...

  • Air Import Manager

    Il y a 6 mois

    Pusignan, France Expeditors Temps plein

    **Description de l'entreprise** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...

  • Contract Specialist Procare

    Il y a 6 mois

    Pusignan, France Stryker Corporation Temps plein

    **What we are looking for** **Self-directed initiators. **People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.*** **Strategic thinkers.** People who enjoy analyzing data or trends for planning, forecasting, advising, budgeting, reporting, or sales opportunities. **Goal-oriented developers. **Keeping...

  • Account Manager

    Il y a 6 mois

    Pusignan, France Expeditors Temps plein

    **Description de l'entreprise** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...

  • Branch Security Representative

    Il y a 3 mois

    Pusignan, France Expeditors Temps plein

    **Company Description** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of...

  • Agent de Transit Maritime Export

    Il y a 3 mois

    Pusignan, France Expeditors Temps plein

    **Description de l'entreprise** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...

  • Employés Administratifs

    il y a 1 mois

    Pusignan, France Expeditors Temps plein

    **Description de l'entreprise** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...

  • Superviseur Maritime Export

    il y a 1 mois

    Pusignan, France Expeditors Temps plein

    **Description de l'entreprise** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...

  • Agent de Transit Maritime Import

    Il y a 6 mois

    Pusignan, France Expeditors Temps plein

    **Description de l'entreprise** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an...