IT Product Senior Analyst

il y a 1 jour

Strasbourg, France MARS Temps plein

**Contract**:Permanent/CDI

**Segment**: Mars Global Services

**Location**:Haguenau (30 min from Strasbourg, France) or Slough, UK

**What are we looking for?**
- 3-4 years of experience in business or IT team, in project management or service team.
- Good business process understanding on FMCG (Fast Moving Consumer Goods) industry (preferred).
- Good communication, especially in English.
- Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure.

**What will be your key responsibilities?**

Global vendor management
- Manage relationships with vendors and perform monthly global service reviews.
- Be accountable for the global team metrics and service level.
- Report all relevant metrics together with Improvement plan to management team on the regular basis.
- Define global automation opportunities (together with vendor), assign responsibilities and drive its completion.
- Be Escalation point for all Product Managers in case of Operational problems with vendor (and vice versa).

Global Product Management
- Develop/improve standard operational procedures and Service Delivery Procedures.
- Support, Influence and contribute with Leadership to define strategy for IT Solutions, in line with operational excellence strategies and Transformational programs and business capabilities strategies
- Coordinate resolution of major escalations, service-related questions and outstanding situations.
- Closely work with global business community and functional / segment IT leads to address all their demand and requirements for IT products and solutions
- Manage communications to the key stakeholders, including Royal Canin IT Leadership Team and respective Directors In business.
- Address all security related questions in the area of responsibility, make sure IT solutions in scope are compatible with all internal guidance and external procedures (GDPR, CCPA, etc).
- Drive Application lifecycle in the area of responsibility (support, invest, upgrade, retire).
- Drive the finances monitoring of the team's budgets for the products in scope.

**What can you expect from Mars?**
- At Mars, we believe in a relationship of mutual trust, dignity and respect between our company and Associates that is more meaningful than the standard employer/employee relationship.
- As Associates, we can expect to be respected, supported and valued as individuals, to be treated fairly and equitably.
- The opportunity to learn and develop, taking charge of your own career across Mars.
- An environment where you are empowered to be proactive and to take initiatives to make a difference.
- At Mars, we are committed to helping create a safe, healthy, and sustainable world for our partners and the communities in which we operate.

LI-CS1

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