Director - Media Enabled Services

**JOB DESCRIPTION**

**SALES DIRECTOR/ HEAD OF TERRITORY, MEDIA AND ENTERTAIMENT SERVICES**

**Industry**: Media and Entertainment

**Employment Type**: Full-time

**Job Functions**: Customer Service Management

**Position**: Sales Director (B4-1) / Sr. Sales Manager

**Job Family**: Sales

**Location**: London, United Kingdom.

As a sales director your primary responsibility would be to increase the sales of Tata Communications products and services to Media/Sports customers in your allocated regions or accounts. This includes presenting the benefits of the Tata Communications global media network and supporting cloud based services to help solve customers' critical business problems and add genuine value. Another critical part of the role is managing and growing existing customers use of Tata Communications products & services by discovering additional use cases within a customer's organization. In order to do this successfully this role requires an understanding of key technologies used for Media Broadcast, Terrestrial and Satellite, Contribution/ Events/ Occasional Use, Transmission, Content Acquisition/ Aggregation/ Management/ Distribution, OTT, Cloud based media workflows, Network/WAN (IP, MPLS/GVPN, Ethernet), Hosting/Cloud computing, Unified Communication and IOT

**A Day in the Life**

As a sales director you will manage a small team of sales account managers to pursue business in your assigned territory. You will also be the business representative and relationship owner for Tata Communications Media and Entertainment business for your allocated accounts. This is a team manager and also hands-on sales role, you are not just selling solutions but you're actively working with customer understanding customer business objectives, growth strategy, pain points and orchestrating the role Tata Communications can play in that journey.

**Key Resposibilities**:

- Maintaining and increasing sales of products and services in your assigned territory and set of accounts
- Managing sales performance of account managers, forecasting and pipeline management
- Opening up and selling into strategic new logos/ accounts
- Identifying business opportunities, defining and executing the plan to closure, reach your sales targets and goals
- Establishing, maintaining and expanding business with existing clients in your assigned territoru
- Increasing business opportunities through various routes to market
- Collecting customer feedback and market research and reporting it back into the company
- Keeping up to date with Tata Communications
- products and also with the rest of the market / new technologies
- Take ownership to understand, ideate and create formal customer facing proposals
- Act as the bridge between customer (understanding their contextual requirement) and other teams in Tata Communications like product management, Solutions engineer, commercial deal architect, engineering, procurement etc with an ultimate aim to create winning proposals for customers.
- Support the needs of existing customers including discovering additional use cases for Tata Communications product & services
- Work closely with the internal team to align customer requirements to future versions of products/services.
- Gaining a deep understanding of Tata Communications product portfolio and a willingness to learn new technologies when needed
- Be accountable for good customer experience from introductory meetings through to delivery.
- Educate prospects on the business value of Tata Communications' offerings
- Focus on customer satisfaction and success

**Skills and Qualificaton**:

- Excellent sales and negotiation skills
- Proven experience of managing a direct sales team
- Along with English, fluency in any of the following languages French, German, Spanish, Russian, Polish is desirable
- Strong existing relationships into the media and entertainment industry in these markets
- Knowledge of technologies for Media Broadcast (Terrestrial and Satellite), Production,Contribution/Events/Occasional Use, Transmission, Network/WAN (IP, MPLS/GVPN, Ethernet), Hosting/Cloud computing, Content Acquisition/Aggregation/Distribution, Cloud based media workflows, Unified Communication and IOT.
- Experience with performing customer facing activities and giving presentations/demos
- Good Communications skills and confidence in working with customers and public speaking.
- Switch context quickly throughout the day with numerous competing demands
- 15 years relevant experience and demonstrated success working in a customer-facing role
- Hands-on, technical, should posses the ability to articulate the business problem clearly and solve it
- Good with numbers, has initiative and enthusiasm
- The ability to motivate and lead a team of internal stakeholders with or without direct authority
- Excellent communication and people management skills
- Good planning and organisational skills
- The ability to work calmly under pressure