Saint Laurent Emea Client Service Project Manager
Il y a 2 mois
Summary
ABOUT SAINT LAURENT
Founded in 1961, Yves Saint Laurent was the first fashion house to introduce the concept of luxury ready-to-wear with the creation of the 'Rive Gauche' line in 1966, synonymous with youth and freedom. This change represented a crucial first step in the modernisation of fashion and revolutionised the socio-cultural landscape.
In 1999, the luxury division of the Kering Group acquired the house of Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position it at the top of the luxury universe.
Today, the Saint Laurent collections include women's and men's ready-to-wear, shoes, bags, small leather goods, jewellery, scarves, ties and eyewear.
**Job Description**:
ROLE
As part of the EMEA Client Service team, your mission is to identify new opportunities of activities for Client Service, while ensuring the quality of service is maximized.
As Client Service Project Manager, you will support the EMEA Client Service Manager by continually working to move projects to a successful completion, closely with the Ecommerce and Kering Client Service teams to ensure that the roll out of projects are adapted to the region and provide projects updates, and regular reporting. You will oversee the Client Service back office operations, bringing leadership to the operations, aftersales, quality & training specialists.
MISSIONS
He/she will be responsible for:
BRAND IMAGE
- Facilitating the development of a seamless omnichannel experience ensuring consistency, quality and reactivity for all clients contacting Saint Laurent remotely
- Mastering brand policies and procedures to ensure compliance throughout all channels
OPERATIONS/PROCESSES
- Support the back office team with complex cases and review weekly the escalated cases of the 3 zones (Southern Europe, Western & Central Europe, Western Europe)
- Supervise the Client Service back office team
- Follow the roll out of the Client Service ongoing and furture projects (distant aftersales, Salesforc evolutions,...)
- Actively take part in the UAT regularly organized by Kering Clics team (user acceptance tests)
- Definie and follow relevant KPIs for the team with the EMEA Client Service Manager
REPORTING
- Provide projects updates on a regular basis to EMEA Client Service Manager about our activity and team KPIs
- Mesure, monitor & report progress of the team on a monthly basis, using the KPIs to identify areas of improvement
- Provide weekly dashboards for the Team Leaders
PROFILE
- Enthusiasm for the Brand and the Fashion Industry
- Excellent management, problem solving and time management skills
- Tech savvy
- Excellent analytical skills
- Professional presence and ability to build consensus among groups
- Openness to new technologies
- Excellent written and verbal skills in English and French. Italian or German would be a plus
- Previous experience in project management
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Job Type
Regular
Start Date
2023-10-01
Schedule
Full time
Organization
Yves Saint Laurent SAS
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