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Front Desk Receptionist to Work in Ireland

Il y a 4 mois

Marseillan, France Muckross Park Hotel & Spa - iNUA Hospitality Group Temps plein

The award-winning 5-star **Muckross Park Hotel & Spa** in the stunning National Park is now looking for a **Receptionist** to join our Front Office team.

This is an exciting opportunity for someone who has a great passion for working in hospitality and would like to progress in their hospitality career.

**Main Duties**:

- To check in/out guests effectively ensuring all details are correct.
- To carry out tasks effectively using computerised system.
- To ensure that any additional requirements for guests are offered i.e. dinner reservations, porter etc.
- To ensure that all charges are posted correctly onto room bills.
- To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions.
- To correctly take messages for guests/staff ensuring that date, time, message, to/from and initials are noted.
- Dealing with any guest requests/queries in a polite and attentative manner and reporting any problems to the Duty Manager.
- Balancing of telephone, lounge, restaurant, bars and reception cash at end of each shift.
- The sensible allocation of rooms to customers having viewed all relevant guest requests.
- Maximising all sales opportunities at the desk.

**Required Education, Skills and Qualifications**
- Excellent Customer Service skills are required
- Experience in HOTSOFT is a distinct advantage
- Previous experience in a five star hotel is a distinct advantage
- Fluent English

**Some of the benefits**:

- You will receive a very competitive rate of pay (which will be dependent on your level of experience)
- The Hotel offers excellent team incentives and employee recognition awards
- There is an Employee Assistance Programme available to all staff
- Collection Favourable Employee Bed & Breakfast rates in an iNua Hotel
- Favourable Friends & Family rates in an iNua Hotel at 25% discount on best available rates.
- 25% Employee Discount on Bar & Restaurant Food
- 10% Discount on Food for family occaasions for groups of 30 or more.

**Job Types**: Full-time, Permanent

**Salary**: 12.00€ - 15.00€ per hour

Application Question(s):
Work Location: One location

Application Deadline: 03/02/2023