Vp of Product Design

il y a 3 semaines

Paris, France Gorgias Temps plein

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

**About the Design team at Gorgias**:

- At Gorgias, Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of product development from discovery, delivery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
- Using an agile at scale model (Tribe x Squads) across all our products and with a very diverse team culture, our roadmap brings us together by always obsessing on customer value. We prioritize features according to (1) business impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.
- Lastly, note that Gorgias is a fast-paced and high-growth company, and our team reflects that: we need to be agile, concise & precise executioners. Between each other, we value candor & honesty. We love sharing & receiving feedback to achieve product & operational excellence.

**Join us to define the future of commerce with a conversational AI that drives sales and automates CX for merchants**:

- At Gorgias we believe commerce as a force for good and we empower merchants to grow and succeed. With traditional ecommerce growth models challenged by privacy restrictions, conversational AI now presents a fresh opportunity for engagement. AI enables merchants to offer a personalized, interactive experience—similar to being greeted by a store founder—helping customers find products, resolve issues, and re-engage with new suggestions with exceptional service.
- With a robust helpdesk serving 15,000 merchants and strong brand recognition, Gorgias is uniquely positioned to lead conversational AI in ecommerce, leveraging data from ongoing support tickets. Already used by 1,000 merchants, our AI-powered solutions is set to reshape customer-company communications, tapping into a $400m market opportunity.
- Merchants want to focus on their products, and very few have the time, scale, and know-how to compete on customer service. It is a complex craft, where cutting-edge technologies empower large teams of humans to operate at peak efficiency. With Gorgias we need to solve complex UX challenges to help heavily manual industry adopt transformation generative AI technology.
- As the VP of Design, you will be lead and scale our extremely talented team of Product Designers, partnering with other leaders to drive our business outcomes. Our team is currently composed of 10 people, 2 managers and 8 ICs directly embedded in Tribes & Squads (no systems or user research team) and is expected to grow to 15+ in 2025. With 65% of the team located in North America (2 remote on PST timezone, 5 located in NYC), 35% is based out of Paris.

**What You'll Do**:
We are seeking for a design leader who has experienced scale, ready to take on the challenge of building a world-class design organization to define the future of ecommerce.
- ** Set and Execute the Design Vision**: Create and implement a forward-thinking design strategy aligned with product and brand goals, establishing clear milestones and driving measurable business impact.
- ** Champion Customer-Centric Design**: Foster a customer-first approach in all designs, obsessing about ensuring products meet real customer needs with empathy and simplicity. Build direct relationships with customers to inform design.
- ** Lead and Inspire the Design Team**: Recruit, mentor, and manage a high-performing design team, fostering a culture of honesty, ownership, and excellence. Run weekly rituals, prioritize initiatives, and support in removing blockers when needed even if that means delivering the work yourself.
- ** Advance Cross-Functional Collaboration and Operations**: Work closely with cross-functional leaders in the organization to ensure design integration with broader goals. Develop scalable design processes to enhance efficiency, consistency, and execution speed, positioning design as a key driver of business growth.
- ** Champion Design Strategic Role**: Uphold high design standards with measurable metrics, using customer stories to advocate for the team’s vision while clearly communicating design’s value at the executive level. Align resources effec

  • VP of Product Design

    il y a 3 semaines

    Paris, France Gorgias Temps plein

    Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...

  • Head of Product Design

    Il y a 2 mois

    Paris, France 360Learning Temps plein

    As our head of Product Design, you’ll take the lead of the Product Design team, and report to the VP of Product. Involved in the entire product development process, from vision to delivery, you will coach eight Product Designers, and help them deliver a world-class experience. You’ll be a key stakeholder and contributor to our Product vision and...

  • VP, Product

    il y a 3 semaines

    Paris, Île-de-France PUR Projet Temps plein

    PUR Projet Job DescriptionRole Overview: We are seeking an experienced product management professional to lead the development, commercialization, and maintenance of our product suite. As the VP Product, you will identify strategic product priorities in line with commercial goals and manage the development of these priorities within the product development...

  • Head / VP of Product Marketing

    Il y a 3 mois

    Paris, France Flowie Temps plein

    Flowie is at the forefront of transforming procurement and finance operations. We are seeking an experienced Head of or VP of Product Marketing to join our dynamic sales team, driving our growth and enhancing our market presence.Our VisionAt Flowie, our goal is to become the most beloved collaboration platform for B2B companies, simplifying complexities in...

  • Head / Vp of Product Marketing

    Il y a 3 mois

    Paris, France Flowie Temps plein

    Flowie is at the forefront of transforming procurement and finance operations. We are seeking an experienced Head of or VP of Product Marketing to join our dynamic sales team, driving our growth and enhancing our market presence. **Our Vision** At Flowie, our goal is to become the most beloved collaboration platform for B2B companies, simplifying...

  • Vp of Product, Support Suite

    il y a 3 semaines

    Paris, France Gorgias Temps plein

    Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...

  • VP Product

    il y a 1 mois

    Paris, France Cybervadis Temps plein

    RoleAs VP of Product, you are responsible for developing the product vision and roadmap and ensuring that the Cybervadis solution is innovative, meets market needs, and contributes to the company's growth and success.You report directly to the CEO.Main responsibilities:Developing the product visionConducting thorough research and engaging industry and...

  • VP Product

    il y a 2 semaines

    Paris, France Aplo Temps plein

    Joko's Product team groups the passionate individuals behind our users' delight! From brainstorming to development to launch, the Product team's main mission is to turn ideas into reality by working hand-in-hand with the Engineering and Business teams.Your scopeAs VP Product, you will have the critical responsibility of overseeing the entire product strategy...

  • Vp Product

    Il y a 5 mois

    Paris 9e, France UNLCK Temps plein

    Êtes-vous prêt à être le moteur de l'innovation produit en tant que VP Product, avec la responsabilité de diriger l'équipe produit, de superviser le développement technique, et de collaborer avec d'autres départements pour répondre aux besoins du marché ? **La base** - Contrat : Poste en CDI - Activité : SaaS Publicité digitale - Localisation :...

  • Product Designer

    il y a 1 mois

    Paris, France Skello Temps plein

    Skello is a European company with one mission: to reinvent shift work through a collaborative solution that enables teams to better anticipate, organise, and communicate. In short, Skello is a workforce management solution for shift-based workplaces that helps teams tackle the challenges of complex scheduling. For managers, Skello optimises work...

  • Head of Product Design

    il y a 1 mois

    Paris, France Audio Temps plein

    Join our passionate and dedicated teams who are shaping the future of sound!L-Acoustics is looking to hire its future Head of Design who will be responsible for the overall design, prototyping, and modelling of our premium product. This role requires a visionary leader with a strong background in industrial design, a keen eye for detail, and a passion for...

  • VP, Product Management

    il y a 4 semaines

    Paris, Île-de-France PUR Projet Temps plein

    About the RolePUR Projet is seeking a seasoned product management professional to lead the development and commercialization of our nature-based solutions product suite. As VP, Product, you will be responsible for identifying strategic product priorities, managing the development lifecycle, and collaborating with stakeholders to drive commercial success.Key...

  • Product Designer

    Il y a 7 mois

    Paris, France Medius Temps plein

    **About Medius** Medius is a Swedish origin company & a leading global provider of cloud-based SaaS spend management solutions, helping organizations drive their business forward by enabling best-in-class process efficiency, cost-savings, and greater financial control. Spend management doesn’t ring a bell? This term describes the process from placing an...

  • VP of Engineering

    Il y a 4 mois

    Paris, Ile-de-France Understanding Recruitment Temps plein

    VP of Engineering (Platform)We are seeking a VP of Engineering for an innovative Series-C Scale-Up revolutionising customer service within the e-commerce space.The team have developed their own AI powered customer support platform designed specifically for e-commerce businesses. The platform helps to centralize customer interactions from various channels,...

  • VP of Engineering

    Il y a 4 mois

    Paris, France Understanding Recruitment Temps plein

    VP of Engineering (Platform)We are seeking a VP of Engineering for an innovative Series-C Scale-Up revolutionising customer service within the e-commerce space.The team have developed their own AI powered customer support platform designed specifically for e-commerce businesses. The platform helps to centralize customer interactions from various channels,...

  • Director - Product Design

    Il y a 6 mois

    Paris, France Ledger Temps plein

    **We're making the world of digital assets accessible and secure for everyone. Join the mission.** Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a...

  • Senior Product Designer

    Il y a 5 mois

    Paris, France Formitable Temps plein

    Job description Help us create tech that brings you to the table! At Zenchef, we’re building a restaurant platform that enables guest relationship management and enhances the guest experience, giving each a respected seat at the table. We are looking for a Senior Product Designer to join our Product team. The Senior Product Designer will lead the design...

  • Vp Product

    Il y a 5 mois

    Paris 10e, France Hublo Temps plein

    **Job description**: As VP Product (x/f/m), you will be responsible for overseeing our Product Teams and driving the success of our two core products Hublo and Mstaff. Your main objective will be to ensure that our products meet and exceed customer expectations, while driving business growth and profitability. This is a unique opportunity to shape and...

  • Lead Product Designer H/F

    il y a 4 semaines

    Paris, Île-de-France Monsieur Guiz | Product Management & Design Temps plein

    MissionEn tant que Lead Product Designer, tu accompagneras nos clients dans leurs travaux de recherches utilisateurs, la définition de leurs enjeux Produit, la conception de parcours et d'expérience client et la création de leurs interfaces digitales.ObjectifsLes objectifs principaux de ce poste sont :Conduire des ateliers avec les clients pour comprendre...

  • Product Designer

    Il y a 6 mois

    Paris, France Getpro Temps plein

    **ENTREPRISE** - ** Description** : Entreprise spécialisée dans les solutions logicielles B2B SaaS pour le secteur de l'assurance - ** Année de création**: 2000 - ** Coeur business **:Assurtech - ** Taille **:170 personnes - ** Localisation**: Issy-les-Moulineaux **MISSIONS** En lien direct avec le VP Product et les équipes techniques, vous travaillez...