Team Manager

Il y a 7 mois


Paris, France KGR Temps plein

Nous recrutons pour une entreprise technologique de premier plan fournisseur de services informatiques, un team manager pour ses bureaux de **St Julian's à Malte**.

**Le poste est basé à Malte**

**Vos missions**:
Gérer et encadrer une équipe de chefs d'équipe de service à la clientèle.

Améliorer l'expérience des clients et mettre en œuvre les meilleures pratiques

Favoriser un environnement propice à la réussite des agents du service clientèle

Établir des procédures en matière de service à la clientèle.

Coordonner les projets spéciaux au sein du service

Superviser les opérations quotidiennes du service clientèle

Veiller à ce que le service fournisse en permanence une assistance à la clientèle de grande qualité dans le respect des délais et des indicateurs de performance clés.

Appliquer les politiques et procédures de l'entreprise

Identifier les tendances en matière de service à la clientèle et proposer des améliorations

Améliorer la qualité du service à la clientèle en étudiant et en évaluant les processus, en établissant des mesures de service et en analysant les résultats.

Organiser régulièrement des réunions individuelles avec les membres de l'équipe.

Faciliter la communication entre le responsable de l'expérience client, le responsable des opérations du service client et les autres départements.

**Votre profil**:
Maîtrise de l'anglais, tant à l'oral qu'à l'écrit.

Une expérience préalable dans une fonction similaire au sein d'un centre de contact est souhaitée.

Compétences en leadership démontrées

Autonomie et sens élevé des responsabilités pour les tâches assignées.

Expérience préalable au management d'équipes.

Excellente connaissance des méthodes et techniques de gestion

AVANTAGES:
Attractive rémunération en fonction de l'expérience, des compétences et des performances.

Faire partie d'une équipe dynamique et créative à l'atmosphère positive

Déjeuner offert trois fois par semaine et petit-déjeuner sur place

Événements de groupe trimestriels

Aide à l'installation

Assurance médicale privée

Type d'emploi : Temps plein, CDI

Expérience:

- Management: 1 an (Optionnel)

Langue:

- Anglais (Optionnel)

Lieu du poste : In person


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