Field Support Engineer Dc Bordeaux

Il y a 2 mois

Bordeaux, France EVBox Temps plein

In the context of a **job creation** following a strong growth in our activity, we are looking for an **Field** **Support Engineer**, based in Canéjan, near Bordeaux.

Are you looking for a predominantly **technical position in electronics / embedded software and / or mechatronics** for which you must **travel regularly**? Want to help create a sustainable future of transportation that's better for everyone? If yes, read on to find out more

**About EVBox**

We are the world leader in electric vehicle charging infrastructure and cloud-based charging management platforms. With more than 300,000 charging points installed worldwide, and more than 2,000 fast chargers in 70 countries, EVBox powers sustainable mobility by providing reliable charging solutions around the world.

In 2017, we were acquired by ENGIE and in 2018, we acquired the Bordeaux-based manufacturer of ultra-fast charging stations, EVTronic, adding 700 fast charging stations to our European network.

Today, with projects across Europe and America, we continue to improve the original recipe with a new generation of efficient, scalable and easy-to-use charging solutions.

For more information, visit Youtube at "EVBox Bordeaux | shaping the future of DC charging"

**Job description**

**Job description**

Within the service and support team, your **mission** will be to provide after-sales support on HPC/DC products to certified/trained partners and contribute to customers' satisfaction through service quality improvement.

Under the responsibility of the DC Service and Support Manager, you will be responsible for the following tasks:

- Remotely perform in-depth analysis on charging stations (analysis of downloaded logs or direct connection to the charging station) and then provide technical support to service partners and your colleagues
- If necessary, go to the customer site and take charge of solving the technical problem
- Write a detailed report for each of your interventions (analysis or field intervention)
- Contribute to our database in order to share experience and best practices with service partners and colleagues
- Contribute to the implementation of the service's documentation and to the improvement of its operation
- Contribute to the phases (validation on pilot site then deployment) of software and hardware evolutions on the products
- Train service partners and your colleagues in the technical expertise of quick charging stations
- Supervise the installation and commissioning of the pre-series and the first terminals of large projects
- Ensure the reporting of product non-conformities (technical, functional) and the characterization of bugs, starting from the commissioning of the product

**Qualification/Knowledge/Skills**

You're the person we're looking for if you have:

- **5+ years of experience** supporting in technical support, hardware development, preferably in the industry
- An Engineer/Master's degree with a technical background or equivalent work experience, preferably with a major in **Electricity, Power Electronics or Electro-mechanical field**:

- An ability to travel frequently across Europe, mostly France (70% of the time)
- A previous experience in the automotive industry, sustainable transport, technical supply or energy industry

To be successful in this position, you need the following **technical skills**:

- Good knowledge in **embedded electronics** : embedded Linux, CAN
- **Computer programming** knowledge : C, C#, python or rasberry
- Network knowledge **:TCP/IP communication**:

- A very good verbal and written communication skills in **English and French**
- Knowledge in electrotechnical/power electronics: hardware components, AC/DC conversion, EMC
- A good understanding of the processes involved in the life cycle of a product: development, industrialization, production and operation/management
- Mechanical and hydraulic notions: mechanical constraints, water circuits, air conditioning

To shine, you'll also need to use some **soft skills**, especially your:

- **Perseverance/flexibility**:

- Great **rigour**:

- Stress Management/**Emotional Intelligence**:

- Willingness to progress
- Team spirit/cooperation

**Working at EVBox Bordeaux**

Because working with us means starting a collaboration, the **company** offers you:

- The opportunity to participate in a project for the development of **innovative products**:

- The opportunity to participate in a **0 emission future**:

- Brand **new open-space** to work in the best conditions (even coffee is offered )
- An ideal business location, close to the Pessac-Léognan wineries, yet close to the Bordeaux city center
- To work in an ambitious and fast-growing **international company**:

- The possibility to evolve in a dynamic and flexible environment
- An **onboarding** in Amsterdam to understand the company's challenges and meet the teams
- Team-building events ✌
- Meal voucher

If you want to follow the life of the company, it's here : evboxglob

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