MANAGER DELIVERY OPERATIONS

MANAGER DELIVERY OPERATIONS - PROFESSIONAL SERVICES (COMPLEX & STRATEGIC DEALS) [CARBON & CLIMATE TECH] Join to apply for the MANAGER DELIVERY OPERATIONS - PROFESSIONAL SERVICES (COMPLEX & STRATEGIC DEALS) [CARBON & CLIMATE TECH] role at STATION F. Greenly is a B‑Corp certified tech company founded in 2019 by Alexis, Matthieu and Arnaud. It helps companies track their carbon footprint, making climate management as essential as financial management. 🌱 With over 2000 customers, Greenly offers a smart data collection platform that’s the most intuitive carbon accounting solution in the world. It also provides climate expert support throughout the customer journey. Greenly is a global leader in carbon accounting, B‑Corp certified, and part of French Tech 120. Its climate suite combines data collection, automation, and in‑house climate expertise, enabling companies to measure, reduce, and report emissions in 20+ countries, including support for SBTi, CSRD, and CBAM. With 200+ people from 40+ nationalities across Paris, London, Barcelona, and New York, Greenly has tracked over 200 million tons of CO₂ and aims to manage one billion tons. 🌱 Our Values Ambition for climate: Minimize GHG emissions, maximize climate impact Deliver with agility: Work in small increments, fail fast, learn fast, win fast Own your opportunities: Achieve outstanding results through initiative and accountability Feedback paves the way: Succeed as a team by helping others progress About the Team The Delivery organisation brings carbon accounting to life for clients tackling complex climate challenges. We support accounts that require deeper engagement, tailored execution, and strong project leadership. About the Role The Manager for Professional Services Delivery leads the team supporting Greenly’s most complex and strategic clients. Essential skills include people leadership, project excellence, and top‑level client engagement. The role requires being structured, assertive, and capable of guiding demanding clients while keeping teams motivated. Your Responsibilities Lead the Climate Experts delivering professional services for complex, high‑expectation clients Own end‑to‑end delivery excellence: scoping, planning, communication, and project quality Participate in contract negotiations to ensure customer/delivery alignment pre‑sales Manage stress, shifting scopes, and highly demanding stakeholders with calm and structure Create strong, trust‑based relationships with clients while keeping boundaries clear and healthy Improve workflows, documentation, resource allocation, and ways of working within the team Partner with Product to share recurring patterns and opportunities for future standardisation Foster a team environment that is caring, stable, and mindful of workload & well‑being Collaborate closely with Sales and other Delivery teams to ensure a coherent client experience Objectives / Key Metrics Net Retention: maximise customer satisfaction, identify upsell opportunities, and grow strategic accounts within Greenly, collaborating with Account Managers Gross Margin: maintain a healthy gross margin to serve more customers sustainably, without overloading the team Drive the product roadmap for Enterprise based on quantified customer needs Skills to Succeed Strong experience in project management, customer delivery, or complex operational roles Outstanding client communication skills — clear, structured, assertive Comfortable with climate & carbon accounting concepts (not necessarily an expert) Able to handle high‑stakes clients, tight timelines, and conflicting priorities Great people skills: coaching, support, honest feedback, team motivation Comfortable working with engineering‑minded profiles (analysts, climate experts) Strong cross‑team collaboration with Sales, Product, and Leadership Calm under pressure; good at bringing clarity, structure, and decision‑making Fluent in English and French What Success Looks Like High satisfaction from strategic clients, with clear and predictable delivery Controlled scopes, fewer escalations, and well‑managed expectations Stable, motivated, and supported Professional Services team Clear documentation and repeatable practices for complex engagements Insights shared with Product to help Greenly evolve toward more scalable delivery Perks & Benefits 📍 Beautiful offices in the heart of Paris (9ᵉ arrondissement) 🏠 Flexible remote work options ⚒️ Top‑notch tools to help you do your best work 🩺 Private medical insurance with Alan (including mental health support), 100% covered 🚅 50% Navigo reimbursement for public transport 🥗 Sustainable lunch vouchers via Ekip 🤸 Partial coverage of your Gymlib subscription 🤝 A culture of autonomy, transparency, and collaboration with a talented, committed team The Recruitment Process First discussion and introduction to the role Prepare and present a case study exercise Final interviews Provide 1‑2 references to complete the recruitment process Onboarding week We’re a team shaped by diverse experiences and ideas. If you’re excited about the role but don’t match every requirement, we still encourage you to apply — you may be the right person for the team. Additional Information Contract Type: Full‑Time Location: Paris (possible partial remote) Salary: 55 000€ – 70 000€ per year Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Technology, Information and Internet Referrals increase your chances of interviewing at STATION F by 2× #J-18808-Ljbffr