Work-Study AMOA Manager – Cleanliness Improvement in Stations
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Responsibilities
- Supporting the team, you will act in AMOA (Project Management Support / Assistance to the Project Owner) to structure and monitor cleaning contracts aimed at improving the cleanliness of passenger areas (stations) and staff‑only areas, while integrating environmental considerations and coordinating with multiple stakeholders.
- Monitor the progress of contracts (schedule, milestones, risks, opportunities) in liaison with stakeholders (line operators, service providers, support functions).
- Contribute to governance meetings with operators (agenda, materials, minutes, follow‑up of action plans).
- Participate in operational field coordination (site visits, meetings with operators) and report needs/points of friction.
- Collect and formalize requirements from operators and stakeholders.
- Improve needs‑analysis methodology: criteria, evaluation grids, validation processes, traceability.
- Contribute to drafting AMOA deliverables: scoping notes, statements of requirements, functional specifications, action sheets.
- Participate in monitoring service quality and lessons learned (REX) to inform future improvements.
- Build and validate cleanliness performance indicators.
- Use field data (inspections, audits, passenger feedback).
- Produce dynamic, automated dashboards.
- Identify improvement levers based on data.
- Support the performance management of service providers.
- Contribute to managing interfaces between internal stakeholders (operations, maintenance, cleaning and fire safety).
- Propose innovations and work with the lead for technological and/or environmental experiments (preparation, monitoring, measurement of effects, lessons learned).
- Factor in customer experience improvements (cleanliness of passenger areas) and environmental performance (waste management, water‑use efficiency, etc.) when analyzing solutions.
- Lead or contribute to experiments (e.g., new cleaning methods, new products).
- Measure impacts on passenger perception.
- Produce structured lessons learned (before/after).
- Integrate environmental considerations (water, waste, products).
- As you develop your skills, you may also be asked to manage a small project end‑to‑end (scoping, schedule, coordination, deliverables, lessons learned), with the support of your tutor.
Requirements
- Degree level: Master’s degree (equivalent to Bac+4/Bac+5) or engineering cycle.
- Preferred training: engineering school or Master’s (project management, environmental management, customer experience, or equivalent field).
- Solid understanding of project management fundamentals (scoping, scheduling, risk management, performance‑driven monitoring).
- Ability to produce clear reporting: dashboards, KPIs, summaries.
- Excel (spreadsheets, pivot tables) / PowerPoint / Power BI / data visualization.
- Analytical and synthesis skills, with strong written communication.
- Autonomy, rigor, service orientation, and good interpersonal skills.
- Proactive and able to propose improvements.
- Initiative.
- Awareness of environmental issues.
- Awareness of customer experience improvement challenges.
- Knowledge of the Île‑de‑France (Paris region) transport network.
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