B2B Support Coordinator

il y a 10 heures


Paris, France Shotgun Temps plein

B2B Support Coordinator - STAGE Join the B2B Support Coordinator role at Shotgun. What is Shotgun Shotgun is a leading platform dedicated to empowering live music event organizers and touring artists, driving the future of the live music industry. Our mission is to build the infrastructure that enables live music to thrive. From 2020 to 2024, Shotgun achieved rapid growth with GMV increasing 20x and revenue growing 30x, leading the company to profitability. Today, we support over 6,000 clients and engage more than 6,000,000 users across Europe, the US, and LATAM. The Role As Shotgun grows, so does our ambition. We are expanding into new territories and building new teams. As a Junior B2B Support Coordinator, you will play a crucial role in delivering exceptional service to our business clients, resolving issues efficiently and effectively, ensuring high levels of satisfaction, and fostering strong relationships. What You Will Do Ticket Management Handle incoming support tickets through Zendesk, ensuring prompt and accurate responses. Escalate unresolved issues to the appropriate internal teams and follow up to ensure timely resolution. Problem Resolution Manage and resolve recurring customer issues and escalations, ensuring effective and timely solutions. Work closely with technical teams to understand and resolve technical issues impacting clients. Documentation and Knowledge Sharing Update internal documentation, ensuring it is comprehensive and accessible. Develop and maintain external client-facing documentation, including FAQs and how-to guides. The job is made for you if you are... Customer-oriented: Passionate about delivering exceptional customer service and empathizing with clients’ needs. Problem solver: Enjoy tackling complex problems, using analytical skills to find effective solutions. Excellent communicator: Strong verbal and written communication skills, able to convey technical information clearly. Detail-oriented: Keen eye for detail, ensuring tasks completed accurately and thoroughly. Eager to learn: Ready to acquire new skills and commit to a fast-growing startup. French native and professional English skills. Based in Paris. Perks Team Off‑sites and team moments. Shotgun events vouchers every quarter. Gymlib: preferential rates for various sports halls. Sustainability mobility bonus for using personal bike. Swile Lunch Card. Alan Health Insurance. Childcare support. Position is to be filled immediately in our Paris office. #J-18808-Ljbffr



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