Customer Care Onboarding
il y a 11 heures
OverviewCustomer Care Onboarding - Netherlands 🇳🇱 and Belgium 🇧🇪 Dutch & Flemish Speaker at QontoJoin to apply for the Customer Care Onboarding - Netherlands 🇳🇱 and Belgium 🇧🇪 Dutch & Flemish Speaker role at Qonto.What you will doBe a Qonto Ambassador by delighting Dutch customers with sharp, quick technical support and guiding them through the account opening process, ensuring a smooth onboarding experience and answering all questions via email and phone.Be the voice of our customers: use customer insights to continuously improve our product and maintain the “WOW” effect our customers love.Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, and provide feedback to Ops and Product teams).Take ownership: identify anomalies, optimize and set up new problem-solving approaches, and keep colleagues updated on progress.What you can expectBe part of Qonto's expansion in a fast-paced, growth-oriented environment.Collaborate in a team that values cooperation, communication, and continuous improvement.Master cutting-edge customer service tools like Zendesk, Notion, and others.Hands-on culture with responsibility and decision-making.About Your Future ManagerFrancesca is the Team Leader for Qonto’s Dutch and Belgium Onboarding team. She joined Qonto in May 2021 after leadership roles in other fast-scaling companies. She emphasizes localization in customer service to develop the best user experience in market-specific contexts. Her team focuses on cooperation, communication, and growth by giving everyone a voice.About YouExperience: Up to one year in customer support or handling client challenges.Customer-centric: Demonstrates empathy and adapts communication to customer needs.Results-driven: Works toward daily objectives with strong multitasking skills and attention to detail.Communication: Strong written and verbal communication skills.Adaptability: Thrives in a dynamic, evolving startup environment.Languages: Native or near-native Dutch & Flemish and fluent English.At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick. You may be the missing piece we’ve been searching for.PerksA tailor-made and dynamic career track. An inclusive work environment.Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.Competitive salary package; meal vouchers; public transportation reimbursement.Comprehensive health insurance (depending on country).Employee well-being initiatives and access to wellness programs.Disability and parenthood policy with childcare benefits with selected partners.Monthly team events.Our hiring processInterviews with your Talent Acquisition Manager and future managers.A remote or live exercise to demonstrate your skills.Find more information about our interview process on our careers website. Our process typically lasts around 20 working days with offers following within 48 hours.To learn more about us: Qonto's Blog | Les Échos | L’Usine Digitale | Courrier CadresEEOTo know how your personal data will be processed during your application process or to request its deletion, please click here.Seniority levelEntry levelEmployment typeFull-timeJob functionOther #J-18808-Ljbffr
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