Technical Customer Success Manager

About Us Photoroom launched in 2020 after being accepted into Y Combinator and has become the world's most popular AI photo editor over the past four years. Our goal is to create the technology allowing anyone to create studio‑level product images in minutes. With over 300 million downloads and processing 5+ billion images annually, we serve both individual creators and major enterprises like Amazon, DoorDash, and Decathlon through our B2C app and B2B API solutions. We are a profitable, remote‑friendly company that raised Series B funding and aims for 40 % year‑over‑year growth. Our team of 100+ builders focuses on craft, innovation, and collaboration, creating exceptional impact for entrepreneurs and businesses worldwide. About the role TL;DR: We are looking for a Technical Customer Success Manager with a strategic mindset, a proactive approach, and a blend of technical expertise and customer‑facing skills. As the second CSM in Europe you will partner closely with our largest Enterprise customers to drive onboarding, adoption, and growth. You will be responsible for the end‑to‑end experience of our Enterprise customers. You will work with Enterprise accounts from when they first become a customer, leading their onboarding through to identifying new use cases and use of Photoroom. You will monitor product usage and adoption within customer accounts, proactively addressing issues to ensure ongoing satisfaction and success. You will create and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to Photoroom. You will lead strategic initiatives, including customized onboarding programs and adoption strategies, to align with Enterprise customer goals. You will partner closely with Sales, Product, Engineering, and ML to create a strong feedback loop and shape the future of Photoroom Enterprise. You will collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention. You will also own customer support for API‑related inquiries received via Intercom, email, and other channels. About You You have a proven capacity to develop relationships and optimize enterprise customer accounts within SaaS settings. You enjoy working in early‑stage startups and thrive in a fast‑growing GenAI environment. You understand what’s important to create quality visuals and have a passion for GenAI. You are familiar with technical frontend and backend development concepts to consult with and educate customers on our platform and API. You have the ability to identify and address technical concerns and provide solutions during interactions with customer engineers and technical personas. Experience with adjacent technologies like DAMs and PIMs is a plus. You are extremely organized and able to balance many moving pieces across multiple customers. You are a self‑starter. You prioritize customer experience with a focus on customer happiness and retention. You are an efficient and clear communicator. You are enthusiastic about AI and building things from the ground up at a fast‑growing startup. You are fluent in English. Another language is a plus. Benefits Competitive salary + Stock‑Options/BSPCE Remote‑friendly: work from anywhere in Europe, with optional visits to Paris (fully reimbursed) and relocation support up to €10k. We sponsor visas for individuals relocating to France or already based here. Technology stipend: new MacBook Pro, monitor, keyboard, etc. Company retreats, weekly happy hour & game time. Language lessons (English & French). Hiring Process Screening call with the Talent Manager Technical interview with the Hiring Manager Home technical assignment, followed by a review with the team Culture fit interview and meet the team Reference check & offer Support If you have a medical condition or an individual need for an adjustment to our process, please let us know so we can make accommodations that help you perform at your best. We are committed to creating an inclusive workplace. All qualified applicants receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. #J-18808-Ljbffr