Product Growth Strategist

Join to apply for the Product Growth Strategist (Payments) role at Upflow Get AI‑powered advice on this job and more exclusive features. About Upflow Upflow provides the first global ‘Financial Relationship Management’ (FRM) platform—a revolutionary approach to leveraging cutting‑edge technology and AI to help B2B companies get paid more effectively, unlock owed cash reserves, and enable them to grow more rapidly. Most B2B companies focus on sales growth and retention but struggle to maintain focus and discipline on cash collection. This leads to thousands of unpaid invoices, broken communications, outdated payment methods, and a negative customer experience. At its core a modern CRM solution for finance, Upflow empowers business teams to take control of the customer experience related to payments and more broadly accelerates and secures their cash inflow. We are a product‑led organization founded in 2018 and trusted by hundreds of companies across the US and EMEA, including Lattice, Front, PandaDoc, Carta, ProductBoard, and 500+ others. We are backed by leading investors such as YCombinator, 9yards, Hexa, Hedosophia and top business angels from N26, Square, Mercury, Uber and Netsuite. We are distributed across three continents and rapidly expanding. It’s a perfect time to join if you’re looking for an exciting personal growth opportunity and international experience. About The Role As our Product Growth Strategist for Payments, you will own TPV (Total Payment Volume) activation and expansion at Upflow by driving adoption of payments products and functionalities with our merchants. You will lead our payments experience excellence efforts by partnering and working hand‑in‑hand with Customer Onboarding & Success, Customer Care, Product and Engineering teams to ensure we deliver the most impactful payments products and execute at the highest level of service quality. You will work directly with our merchants’ forward‑thinking CFOs and finance teams to help them deploy modern B2B payments experiences to their own customers and internal teams, generating tangible, massively impactful financial results while elevating their business relationships. You will report to Côme as a member of our Financial Services team. How You’ll Make An Impact Grow Upflow’s TPV by accelerating the adoption of online payments functionalities with our merchants and their customers. Onboard, activate and expand a pipeline of new and existing merchants in partnership with Customer Onboarding & Success teams. Design, implement and oversee payments‑related feature adoption strategies and campaigns within our merchant base. Ensure we deliver an excellent service across our payments products and functionalities, contributing to our Customer Care & Support escalation mechanics. You would be a great fit if… You are a customer‑first, strategic thinker who loves products with tangible ROI. You want to interact with sharp, results‑driven professionals (CFOs and finance teams) about important topics they care about. You deeply care about users, have an urge to understand their needs and goals, and how we can solve problems for them leveraging technology. You are fluent in English and can regularly (3 days per week) be available for calls with merchants on US early afternoon business hours. You can be at least 2–3 days per week on‑site in our Paris office (Marais, 75003). You have 3+ years of experience in a customer‑facing or product role in the software industry. Payments industry experience is ideal, though not mandatory. Recruitment process Screening call with Côme, Director of Financial Services – discussion about what you’re looking for and what we offer, and a clearer view of what your day‑to‑day in that role is like. Home assignment – a task designed to assess your skills and give you a better taste of what being part of Upflow is like. Home assignment review – a 90‑minute debriefing with your hiring manager and possibly a peer, focusing on feedback and team fit. Meet the team – you’ll meet JM (Director of Product) and Brad (CRO) and at least two other team members. Founder interview – meet Alex, co‑founder & CEO, to discuss Upflow’s vision and values. At Upflow, we are committed to building a diverse and inclusive workplace. We encourage all individuals to apply, even if you don’t meet every qualification. We believe that a variety of experiences and perspectives can bring value beyond the listed qualifications. If you’re excited about what we do and feel you could contribute, we want to hear from you. #J-18808-Ljbffr