Customer Care Team Leader — Performance

Il y a 1 semaine

Lyon, Auvergne-Rhône-Alpes, France Jobtailor Temps plein

Jobtailor in Lyon is seeking an experienced Customer Care Team Lead to manage a team of 6 to 8 specialists, drive daily performance, and ensure quality across all interactions. You will monitor service levels, coach staff, and coordinate initiatives that improve customer satisfaction.

You will mentor staff, support upskilling, contribute to process improvements, and deliver structured reporting to your manager.

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