Client Service Account Manager

il y a 2 jours


Paris, France JPMorganChase Temps plein

Description Are you experienced in client service and have a can‑do attitude Then you found the right position for you As a Client Service Account Manager (Associate) within J.P. Morgan Paymentsteam you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. Job responsibilities Develops maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions Becomes the Clients trusted adviser Assists in developing and executing strategic Client plans Promotes use of self‑service tools to reduce number of Client enquiries Analyses payment and associated activities in order to identify efficiencies and cross‑sell opportunities Promotes sharing of experience and best practice across the Service team Participates in and support TS initiatives Identifies opportunities for product development and enhancement Develops internal partnerships (e.g. Sales Operations Product WSS) Identifies and escalates potential risk associated with Client activities Records all Client interactions (e.g. calls meetings issues proactive communications) Required qualifications capabilities and skills Excellent verbal and written communication skills Fluent French and English language is required for this role Ability to work effectively under pressure whilst maintaining a professional manner Dual-ability to work effectively as both a team player and alone Demonstration of cultural sensitivity and awareness Proven negotiation skills Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines Ability to develop and mobilise internal networks and resources Ability to effectively use and manage multiple systems Client service and portfolio management experience Preferred qualifications capabilities and skills Knowledge and understanding of Treasury Services products processes and risk policies nice to have Additional Languages are helpful for this role but not required Required Experience : Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr


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