Director GREW, Operational Excellence

Location: Maastricht/Barcelona/Paris Are you ready to make a meaningful difference in the work life of our dsm-firmenich employees? As our Director GREW operational excellence, you will be responsible for directing and supporting regional GREW teams to ensure operational excellence—covering Safety, Total Cost of Ownership (TCO), Flexibility, Business alignment, proactive contract management, Wellbeing, and Sustainability. You will lead the implementation of strategic programs and develop a roadmap for FM service provision, overseeing outsourced FM service providers and ensuring performance, compliance, and continuous improvement in a dynamic, global environment. Your Key Responsibilities As Director GREW operational excellence, your main aim is to ensure FM operational excellence and develop maturity levels based on global standards. Key responsibilities include: FM Strategy & Operational Performance: Drive the performance of (outsourced) hard and soft service provision in line with contracts and SLAs. Develop next-generation FM outsourcing strategies, collect trends, and translate strategic objectives into KPIs and control mechanisms. You will lead the global IFM governance and frameworks across global, regional, and local levels, including clear escalation paths. Global Uniformity: Develop and implement global uniformity by sharing best practices, supporting colleagues and service providers, and integrating outsourced data management systems globally. Program Management: Lead global FM program planning, set up project teams, manage change and transition, and ensure risk, compliance, and quality criteria are met. Safety and Sustainability: Own the global FM risk and compliance framework, including regulatory compliance, audits, control mechanisms, remediation tracking, and escalation of material operational risks. Drive operational sustainability performance in outsourced operations, including energy, carbon, waste, and supplier ESG compliance. Stakeholder Management: Align with GREW and GREW COE leadership, inform business stakeholders, and ensure coordination and progress reporting on strategic programs. Innovation & Product Development: Initiate and monitor frameworks for facilities services, drive thematic programs (e.g., security, integrated facilities management). Finance: Calculate business cases for change plans, validate supplier offers, and oversee OPEX budgets, balancing risks, performance, and costs (TCO). Your stakeholder framework Internal Stakeholders: Business Unit Leaders, head of GREW, Region and country leaders, GREW leadership team. Internal Partners: GREW leadership team, Indirect Procurement, Finance & HR Business Partners, GREW Teams. External: experts in workplace analytics, workplace sustainability and workplace effectiveness, GREW partners/ suppliers. Global Real Estate & capital project service providers and IFM supplier companies. We bring A unique opportunity to be at the heart of an exciting new organization providing essential support across the non-industrial (office & laboratory) asset base having a presence in all regions and partnering with all business units from across the company A chance to take a leadership role, to develop and shape the organization, build the value proposition working within a collaborative new leadership team with an eagerness to be one team, learn from each other to bring progress to life and create a better future A flexible work environment that empowers people to take accountability for their work and own the outcome A culture that prioritizes safety and well-being, both physically and mentally Barrier-free communities where every employee is equally valued and respected and a firm belief that working together with our customers is the key to achieving great things. You bring A performance driven individual with a strong commercial outlook, familiar with strategic management and planning, data driven, experienced with working with a wide range of internal & external service providers and technical experts. International leadership in a relevant area of business with keen sense of self-awareness & purpose, a passion for making a difference and an active curiosity in all aspects of operational service delivery and workplace innovation. Strong communication skills and leadership, able to create a shared vision for success, fostering collaborations across geographies, business units and multiple operating A bachelor’s degree in real estate and/or Facilities Management, or related disciplines. Experience in global/regional/sub-region leadership, integrated service delivery, partner governance, and stakeholder management. Advantage: Experience in commercial real estate/workplace management. Our recruitment process Are you interested in this role? Please, apply by submitting your CV in English. About Dsm-firmenich At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together. Inclusion, belonging and equal opportunity statement At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work. Agency statement We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role. #J-18808-Ljbffr