Customer Centricity and Experience Leader
il y a 13 heures
Why join the Digital Marketing & Customer Experience department? Our Digital Marketing & Customer Experience (DMCX) teams place our customers at the center of every decision, continuously engage with them to understand their individual needs, to build and nurture long-term relationships. Our DMCX teams are committed to offer to our customers the best human & digital experience across their journey with Hager, by unlocking a caring relationship and seamless customer experience across all channels. By joining our global DMCX team, you’ll contribute to driving growth and increasing touchpoints with our audiences. You’ll work closely with teams across Global & Local functions, businesses and markets. Using advanced tools and innovative approaches, you’ll help create meaningful connections and enhance customer loyalty. In the Digital Marketing & Customer Experiencedepartment, we are shaping the electrical world of tomorrow. Share your energy and make a difference - join us As Customer Centricity and Experience Leader (m/f/d), you will report to the Digital Marketing & Customer Experience (DMCX) Senior Director and will be based in Obernai, Paris, Blieskastel or Frankfurt for a fixed-term contract (until the end of October). What you will do? Execute and orchestrate the Customer Centricity Stream roadmap incl. deliverables and animation of related communities Lead and orchestrate the Speak Up 2026 customer survey, ensuring results are reported across Functions & Markets and remediation plans defined Own, develop, and deploy VoC, CSAT and Customer Data platforms and tools Drive consistency of the customer experience end-to-end, from top of the funnel to the bottom, across all touchpoints, ensuring that customer journey insights are integrated into the plans of the various Functions Lead and transform the Customer Centricity & Experience team into the new operating model What about you? Proven track record of implementing insights & analytics frameworks Proven track record of utilizing digital technologies & data to extract customer insights Strong experience in international project management Excellent analytical and listening skills Ability to function in a matrix environment, and excellent collaboration skills What we offer? Personalized onboarding experience program designed to make your first days smooth Opportunities to learn and grow through Hager Group's awarded Hi University. Internal career opportunities, over 25% of our recruitments are through internal mobility What are the recruitment stages? Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange. You will be invited for a first interview with the hiring manager & the recruiter A second Interview will be then organized with the N+2 & the HR manager Our success relies on collective energy. Apply now and power up your future with us #J-18808-Ljbffr
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Customer Experience Leader
il y a 14 heures
Obernai, France Hager Temps pleinA global leader in electrical solutions is seeking a Customer Centricity and Experience Leader to join their Digital Marketing & Customer Experience department. The ideal candidate will have a strong track record in project management, insights, and analytics, and possess excellent collaboration skills. You will orchestrate the roadmap for customer...
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Team Leader Network
il y a 2 semaines
Obernai, France Hager Electro SAS Temps plein**Why join the** **Digital & Information**department?** As a central player in the company, the Digital & Information function plays a strategic role in our digital transformation. We not only provide the technical expertise needed for our IT architecture but also serve as a consulting partner to blend customer focus with high-quality service. By leveraging...
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Project Business Quality Senior Manager
il y a 14 heures
Obernai, France Hager Temps pleinWhy Join the High Current Project Business? Our High Current Project Business represents a brand-new, strategic business area that Hager Group is diving into to meet growing demand. This role offers a unique chance to shape the future of quality standards in high-current power distribution solutions. Joining this team means becoming part of an innovative...
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Global Procurement Risk
il y a 6 jours
Obernai, France Hager Electro SAS Temps plein**Why join the** **Sourcing department?** Innovation starts with us! At the heart of every project, our sourcing teams develops innovative strategies for acquiring materials and services, ensuring quality partnerships and effective cost management. We are committed to providing sustainable solutions, meeting environmental standards and achieving...
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Senior Project Quality Leader — COPQ Excellence
il y a 13 heures
Obernai, France Hager Temps pleinA leading global power distribution company seeks a Project Business Quality Senior Manager in Obernai, France. This strategic leadership role involves overseeing quality performance across the project lifecycle, from system design to after-sales. The ideal candidate should have over 10 years of experience in quality management within industrial settings,...
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Product Portfolio Senior Director Wiring Accessories
il y a 1 semaine
Obernai, France Hager Electro SAS Temps plein**Job purpose** The Product Portfolio Director will be accountable for generating profitable and sustainable growth by leveraging his/her E2E accountability from need/idea to market launch through the system lifecycle to end-of-life. **Your missions** - Takeover of the global product portfolio Wiring Accessories and lead its Product Management team, being...
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Product Portfolio Director
il y a 3 jours
Obernai, France Hager Electro SAS Temps plein**Why join the **Solution Development Marketing **department?** To drive customer satisfaction and support the Group ambitions in moving from legacy security and comfort solutions towards integrated energy solutions for buildings, we have created our new Team CSS (Connected Systems and Software) in our Solution Development Marketing department. As a...
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Life Cycle Supply Project Manager
il y a 5 jours
Obernai, France Hager Electro SAS Temps plein**Why join the** **Supply Chain & Logistic** department?** Our Supply Chain & Logistics teams implement advanced solutions to manage material flows and optimize distribution, ensuring speed and reliability in product delivery and building a competitive infrastructure. We are committed to leading initiatives, taking concrete actions to ensure the smooth...
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Group Talent Acquisition Director
il y a 1 semaine
Obernai, France Hager Electro SAS Temps pleinWhy join the HR department? In our HR department, we play a critical role by ensuring that our teams are engaged, skilled, and aligned with the organization’s strategic goals. We anticipate changes in the business environment, foster a high-performance culture, and create flexible, supportive work environments that attract and develop diverse talent. By...
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Controlling Master Data
il y a 1 semaine
Obernai, France Hager Electro SAS Temps plein**Why join the** **Controlling** **department?** Bringing more value to the Business, in a cost-efficient way, is our ambition as Controlling Function. To achieve this ambition, Controlling department continues its Transformation Journey, which is based on Organization, Planning & Forecasting, and Analytics & Digitalization. This requires as strong focus on...