IT Senior Manager, Technology Operations

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The IT Senior Manager, Technology Operations & Delivery, is responsible for leading technology operations while defining, governing, and driving solution architecture and delivery standards across the Disneyland Paris Technology Infrastructure domain.This role acts as a strategic and cross-functional leadership position ensuring that infrastructure, hosting, network, data center, and transversal technology initiatives are delivered with the appropriate balance of operational stability, engineering consistency, innovation, compliance, and business alignment. The position provides leadership for technical governance, solution architecture, delivery coordination, and technology standards while enabling scalable, resilient, and business-oriented infrastructure services supporting Disneyland Paris operations, hotels, parks, entertainment, and corporate environments. The Senior Manager partners closely with DXT leadership, Corporate and Segment IT Departments, Cybersecurity, Enterprise Architecture, Application teams, vendors, and DLP stakeholders to ensure consistent execution and long-term technology sustainability.

Key Responsibilities:

Technology Governance & Solution Architecture Excellence

• Define and maintain architectural standards, operational frameworks, and technical governance across infrastructure and hosting domains.
• Establish and drive Centers of Excellence (CoE) practices for network, hosting, data center, systems and middleware
• Ensure alignment with Corporate and Segment standards, cybersecurity policies, compliance requirements, and operational best practices.
• Promote standardized infrastructure architecture patterns, lifecycle management, documentation quality, and technical consistency across teams.

Strategic Technology Delivery

• Lead the coordination and governance of complex infrastructure and technology transformation programs.
• Oversee technical delivery execution across multiple streams including hosting, network services, data center modernization, resiliency, and cross-functional infrastructure initiatives.
• Ensure projects are delivered according to scope, quality, timeline, operational readiness, and business expectations.
• Support prioritization and arbitration of technical initiatives based on business value, operational risk, and strategic roadmap alignment.

Infrastructure & Platform Strategy

• Drive infrastructure modernization initiatives supporting operational resiliency, scalability, automation, and service optimization.
• Contribute to long-term strategies related to hosting & infrastructure systems, network services, data center evolution, Disaster Recovery & resiliency, cloud operational models, and automation & engineering practices.

Cross-Functional Leadership

• Act as a transversal leader across infrastructure. architecture, operations, project management, and vendor ecosystems.
• Facilitate collaboration between operational teams and project delivery teams to ensure seamless transition from design to production support.
• Partner with Corporate IT, Segment IT and external partners to ensure strategic alignment and operational integration.
• Influence stakeholders through strong communication, governance, and leadership capabilities.

Operational Resiliency & Risk Management

• Ensure operational risks, technical debt, resiliency gaps, and service continuity concerns are properly identified and managed.
• Support governance around Disaster Recovery, operational readiness, compliance, and critical infrastructure dependencies.
• Drive proactive improvement initiatives focused on reliability, observability, automation, and service maturity.

Vendor & Partner Management

• Contribute to vendor strategy, technical evaluations, RFPs, and service governance.
• Ensure external partners comply with TWDC and Disneyland Paris operational standards, engineering expectations, and service commitments.
• Support optimization of sourcing models and strategic technology partnerships.

Team Leadership & Talent Development

• Lead, mentor, and develop managers, team leaders, engineers, architects, project managers, and technical experts.
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