French-Speaking Customer Support Specialist

il y a 1 jour


Lyon, France TalentPop App Temps plein

French-Speaking Customer Support Specialist Join TalentPop App in this role and contribute to a fast‑growing team that values professionalism, growth, and customer satisfaction. What You’ll Be Doing As a Customer Support Specialist, you will serve as the first point of contact for our French‑speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful. Key Responsibilities Deliver outstanding support in both French and English through voice and chat Troubleshoot and resolve customer issues with professionalism and urgency Build strong relationships by personalizing each interaction Collaborate with your team to ensure consistent and high‑quality service Share customer feedback and insights to help improve our processes What We’re Looking For 1+ year of remote/online experience in customer service or a similar role. Experience with bilingual customer support is an advantage. Excellent written and verbal communication skills. Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus. Calm and solution‑focused under pressure. Familiarity with E‑Commerce and CRM systems is a plus. Fluent in French and English. Tech Requirements Personal computer or laptop with a minimum i5 processor Stable internet connection with at least 15 Mbps upload and download speeds Perks and Benefits Competitive pay with annual performance reviews Paid time off to support work‑life balance Monthly health stipend Performance bonuses based on KPIs Permanent remote work setup Seniority Level Entry level Employment Type Full‑time Job Function Other Industries IT Services and IT Consulting Join a company that values your language skills and commitment to excellent service. Apply today and become an essential part of a supportive and results‑driven team. #J-18808-Ljbffr



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