Risk and Insurance Administrator

Company: PTJ Fedex Express Portugal, Unip., Lda Address: R. Lionesa Scheduled Weekly Hours: 40 Worker Type: Regular Posting Start Date: 8-jan.-2026 Posting Close Date: 27-fev.-2026 Job Family: FXE-EU: Risk and Insurance Administrator (ID) Position Summary We are offering you an exciting opportunity to join our team as a Risk and Insurance Administrator. Who are we? FedEx is the world's largest express transportation company, connecting more than 220 countries and territories. We work tirelessly to deliver our customers' most important packages of the day. Our team of passionate employees knows that their daily work is essential to providing an exceptional customer experience. With 530,000 employees, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is vast, and so are our dreams. Join us and let's write the next chapter of our story together. What you will do As a Risk and Insurance Administrator, you will be part of the international risk management team and report to the Manager Risk and Insurance International, based in the Netherlands. You will be responsible for insurance administration, underwriting and claims. You will ensure that insurance files are complete and organize the timely payment of premiums for various policies. Using established procedures, you will assist the company in the event of incidents, claims, and questions regarding the various lines of coverage, and respond to their concerns and questions within your area of expertise. You will participate in claims processing and liaise with third‑party administrators (TPAs) to ensure smooth and timely claims handling. You will be involved and work with several insurance lines (various liabilities, vehicles, marine (cargo), property, and aviation). You will assist in the global collection of underwriting process for International, where you work together with Risk & Insurance Team members in Europe, MEISA and APAC. Your first assignment will be to assist the existing team members in Lyon, France. At a later stage, your responsibilities will extend to Europe and Africa. What you bring You are a team player, but also able to work independently. You are precise, curious, and able to find the information you need to accomplish your tasks and fulfil your responsibilities. You are able to communicate with our internal and external stakeholders and deliver high‑quality work. You are able to make decisions with confidence based on defined criteria and communicate them to your superiors when necessary. You are proficient in MS Office, Teams, and other computer applications. You have experience with or an affinity for risks, insurance, and claims. You are willing to gain further knowledge in this field via (self) education. Experience with SharePoint is a plus. As you work internationally, you have strong written and verbal communication skills in English. What we offer A great position with an international scope of work in a fantastic company Competitive compensation Training to help you get started and opportunities to learn on the job Numerous learning resources to develop your skills and knowledge Employee discounts on shipping Excellent career opportunities Job Specific Details Reports To: Reports to Manager and above Job Type Description Administrator: Involves completing office‑based administrative tasks, usually relating to a back‑office or commercial function, with limited contact with external customers. Job Responsibilities: Treasury; Risk/ Insurance Records Maintenance; Risk/ Insurance Claims Reporting & Related Activities; Research Completion as Required Other Duties: May be required to perform other duties as assigned Geographic Remit: Up to an international level Forward Planning Responsibility: Plans and organizes own work on hourly/daily basis Process Responsibility: Follows predefined procedures or processes Internal Contacts: Regular interaction with First Line Management; Occasional interaction with Senior Management; Limited interaction with Directors External Contacts: Interaction with suppliers and vendors Relevant Experience: Some (1‑3 years) Skills: Accuracy & Attention to Detail; Microsoft Office & PC Skills; Numerical Skills; Team Working Skills; Written & Verbal Communication Skills Job Requirements: Secondary education (e.g. high school diploma) Accountabilities and Job Information Job Purpose Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members. Processes & Procedures Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or EMEA systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members. Problem Solving Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions. Communication Uses appropriate communication methods to understand and share information with customers, team members and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on‑the‑job training materials. May deliver required training in accordance with defined standards. Reporting & Data Management Validates or completes accurate and timely reporting. Supports/researches relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained. Compliance Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non‑compliance issues as they arise. Alignments Works closely with team and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders. High School Diploma (Required) English (Required) International: Multi‑Country Experience Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People‑Service‑Profit philosophy (P‑S‑P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People‑Service‑Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P‑S‑P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well‑being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all. #J-18808-Ljbffr