Head of IT Oper&Delivery

Join to apply for the Head of IT Operations & Delivery (EU project) role at LyondellBasell Latest update: 1 day ago. Be among the first 25 applicants. LyondellBasell is a leader in the global chemical industry, creating solutions for sustainable living. With nearly 70 years of legacy, including a Nobel Prize in Chemistry, and proprietary MoReTec recycling technology, LYB enables a more sustainable future. LYB develops high‑quality products for sustainable transportation, food safety, clean water and healthcare. LYB prioritizes diversity, equity, and inclusion and focuses on climate action and societal value. Announcement In June 2025, LYB announced it is entering into an agreement for the sale of four olefins & polyolefins sites in Europe – Berre (France), Münchsmünster (Germany), Carrington (UK) and Tarragona (Spain). The transaction’s closing is expected in the first half of 2026, creating a new company that will become a scaled leader in European olefins & polyolefins. Are you ready? You will be crucial to a successful transition and, once the sale is closed, to the success of the new company. You will join a dynamic organization of around 1,800 employees, headquartered in Rotterdam, with production sites in France, Germany, the UK and Spain, focused on customer excellence. Candidates from the regions of Carrington (UK), Berre (FR), Tarragona (ES) or Münchsmünster (GE) are especially encouraged to apply. Role Summary The Head of IT Operations & Service Delivery leads the delivery, performance, and continuous improvement of IT services across the enterprise. This includes ensuring that all infrastructure, cloud, platform, application services, end‑user workstations and business continuity capabilities are reliable, secure, cost‑effective and aligned with business needs. The role manages a blend of internal staff and Managed Service Providers to achieve operational excellence and innovation in service management. Key Responsibilities Lead and govern end‑to‑end IT service delivery across HQ and all plants. Ensure consistent, high‑quality service management (ITIL‑based) across incident, problem, change and request processes. Drive improvement initiatives to enhance service quality, efficiency and user satisfaction. Define, oversee and report on service performance, SLA compliance, KPIs and user satisfaction. Oversee all on‑premises and cloud infrastructure, including networks, servers, storage, endpoints and collaboration platforms. Manage hybrid cloud operations (Azure, SaaS environments) with MSPs. Drive infrastructure modernization, automation and cost optimisation. Lead the end‑to‑end lifecycle of workstation preparation and delivery. Partner with the Head of Application Support to ensure reliable platform and application performance for both SAP and non‑SAP environments. Manage technical infrastructure underpinning business applications (databases, middleware, integration platforms, identity management). Collaborate on root‑cause analysis, release management and change planning for business‑critical systems. Standardise support processes and documentation to drive efficiency and reduce operational risk. Manage the internal Service Desk (L1) team to deliver prompt, effective support to users and coordinate escalations to L2/L3 or MSPs. Implement self‑service portals and knowledge bases to improve first‑call resolution and reduce ticket volumes. Regularly analyse user feedback and drive continuous improvement initiatives to enhance satisfaction and responsiveness. Own and manage the IT vendor and contract portfolio, including all Managed Service Providers, infrastructure, cloud, software and hardware vendors. Lead the end‑to‑end vendor lifecycle: selection, onboarding, performance management, renewal and off‑boarding. Conduct regular business reviews, track service KPIs, SLAs and drive accountability. Partner with the Cybersecurity & GRC team to ensure service operations comply with regulatory standards (ISO 27001, GDPR, etc.). Support vulnerability remediation, patch management and audit readiness. Develop and manage the IT Operations budget, including infrastructure, licensing, MSP contracts and hardware lifecycle. Track operational expenditure and identify cost‑saving opportunities. Promote a culture of operational excellence and proactive service improvement. Who you are You are a strong leader who builds and guides cross‑functional teams through change, fosters collaboration with key IT functions, and has deep expertise in ITIL and ITSM frameworks combined with technical knowledge of infrastructure, cloud and enterprise applications. You manage complex vendor relationships, drive operational excellence through process standardisation and cost optimisation, and champion innovation by leveraging automation, analytics and emerging technologies to enhance service delivery. Competencies Build Partnerships Deliver Results Drive Innovation Grow CapabilitiesPromote Inclusion What you bring Bachelor’s degree in Information Technology, Computer Science or a related discipline. ITIL v4 Certification (required). Preferred certifications: PMP, COBIT, Azure or AWS. 10–12 years of IT operations, infrastructure or service delivery experience. 5+ years in a leadership role managing hybrid (internal + MSP) IT delivery models. Demonstrated success in ITSM, vendor management and platform operations. Experience in chemical, manufacturing or process industry preferred. Experience developing, implementing and testing disaster recovery and business continuity plans. Proven experience in end‑to‑end IT vendor and contract management, including negotiation, performance management and compliance. What we offer You will have the opportunity to work with specialists across fields to develop innovative solutions and expand your national and international network. In addition, we offer a competitive salary package. Next Steps Please send us your resume via the application button. You may also contact James Smeets, Talent Acquisition Consultant, at james.smeets@lyondellbasell.com for more details. Only applications through the application button will be considered. The recruitment process consists of an initial phone screening and business interviews before proceeding to a possible job offer. A background check will also be part of the process. LyondellBasell does not accept or retain unsolicited resumes or phone calls and/or respond to them or to any third party representing job seekers. Privacy Statement For information regarding how LyondellBasell processes your personal data, please read our Privacy Statement. Stay Connected Visit our LYB Website Follow us on LinkedIn and Instagram Like us on Facebook Subscribe to our YouTube channel Seniority level Executive Employment type Contract Job Function Information Technology Industries Chemical Manufacturing Referrals increase your chances of interviewing at LyondellBasell by 2x. Get notified about new Head of Information Technology jobs in Berre‑l’Étang, Provence‑Alpes‑Côte d'Azur, France. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr