Supervisor, CQ QMS/Complaints

Responsibilities

• Lead and oversee Commercial Quality activities related to QMS and complaint handling for the France market
• Supervise, coach, and develop Commercial Quality team members, ensuring consistent and compliant execution of quality processes
• Ensure timely, accurate, and compliant management of complaints, including intake, investigation, documentation, trending, and escalation
• Support the maintenance and effectiveness of the Commercial Quality Management System, including procedures, records, metrics, and training
• Partner cross‑functionally with Regulatory Affairs, Commercial, and Supply Chain teams to support post‑market activities and issue resolution
• Support internal audits, health authority inspections, and notified body assessments, including preparation, execution, and follow‑up actions
• Drive continuous improvement initiatives to enhance complaint handling efficiency, compliance, and overall quality performance
• Serve as a key Commercial Quality contact for France, collaborating with regional and global Quality stakeholders

Requirements

• Bachelor’s degree required in Engineering, Life Sciences, Pharmacy, or a related scientific discipline
• Fluent in French and English (written and verbal)
• 5–7 years of experience in Quality Assurance, Commercial Quality, or a regulated medical device or pharmaceutical environment
• Previous experience supervising team members or leading quality‑related activities or workstreams
• Strong working knowledge of QMS requirements and complaint handling processes
• Experience managing investigations, nonconformances, and corrective and preventive actions (CAPA)
• Ability to work effectively across functions and influence stakeholders at multiple levels