Operational Onboarding Manager

Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40,000+ companies of all sizes, serving more than 1,000,000+ members, and have reached €800,000,000+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

The Challenge

You will be responsible for ensuring a seamless transition for our biggest clients, serving as their dedicated Alan specialist during the critical onboarding phase.

Your role requires a strong ability to quickly build trusted relationships with key stakeholders, proactively identifying and resolving potential challenges before they arise. Pushing relevant changes internally will also be key.

The ideal candidate will demonstrate exceptional communication and change management skills, with a proven track record of training and supporting key accounts through digital transformation initiatives. This position plays a vital role in Alan's growth strategy.

Helping Our Admins

Your primary mission will be to handle admin requests in a meaningful, delightful, and timely manner. You will lead comprehensive onboarding workshops and provide hands‑on training for HR and Payroll administrators on Alan's dashboard, while managing complex processes including payroll integration, employee affiliation, and billing setup.

Improving Alan

All Operational Onboarding Managers work on specific projects outside their regular duties, contributing to process improvements, tool optimization, and organizational methods. You will actively collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre‑Sales, and Engineering to ensure a seamless onboarding process and address any issues proactively.

Join The Care Team as Onboarding Manager

You Will Thrive If You

• Have a genuine passion for helping others and find joy in solving member challenges
• Master French and English at a full working proficiency level (written and spoken)
• Navigate technology with confidence and embrace digital tools
• Feel at ease connecting with members across all channels - email, video call, and phone calls
• Bring natural empathy and a calm presence to every interaction
• Love taking initiative and turning ideas into action
• Thrive in collaborative environments where you can both learn and share knowledge
• Bonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers)

For this opportunity, we are aiming to hire within the B0-B1 level range of our salary grid.

Profile & Competencies

Soft Skills

• Demonstrate strong ownership and autonomy on their missions
• Demonstrate growth mindset, challenge positively, learn fast
• Demonstrate strong client‑facing posture and communicate effectively both internally and with admins; comfortable training small groups or going on site to meet members
• Able to embrace change, have a collaborative mindset
• Good listening skills, empathy and pedagogic skills
• At ease with complex conversations involving multiple teams

Hard Skills

• Excellent French writing skills
• Excellent problem‑solving skills: able to structure a problem and identify relevant solutions
• Good and structured written and oral communication skills in both French and English
• Great organization and time‑management skills: comfortable facing several competing priorities autonomously

Experience

• Customer‑facing experience: previous experience in B2B customer‑facing roles, such as Customer Success, teaching, or communication
• Autonomous, driven, and able to organize themselves well (comfortable in a fast‑paced environment), missionary spirit
• At ease with complex or new topics (experience in complex environments, strong studies)

Perks & Benefits

• Fair