Ingenieur Support Technique f/h

Position Ingenieur Support Technique at Merck Life Science Exprimez votre talent avec nous Vous voulez explorer, franchir des obstacles, faire des découvertes ? Nous savons que vos projets sont ambitieux. Les nôtres aussi Dans le monde entier, nos collègues ont la passion de l’innovation scientifique et technologique qui enrichit les vies humaines grâce à nos solutions dans les domaines Healthcare, Life Science et Electronics. Ensemble, nous voyons grand et avons à cœur de prendre soin de notre large diversité de collaborateurs, clients, patients et de la planète. C’est pourquoi nous sommes toujours à la recherche d’esprits curieux qui souhaitent imaginer l’impossible avec nous. Your Role Technical support represents a key feature of the Company offering to our customers. As a specialist in Life Science within our multicultural Team, you will help unpuzzling scientific challenges and answer highly technical product and application questions for our range of Life Science products. You will support our customers, sales teams and field service engineers on technical inquiries, protocol optimization and complaints on our microbiological product range. As a contribution to our growing business, you will qualify leads and cross‑selling opportunities from incoming customers' calls and/or promotional activities. You will provide trainings on your area of expertise, participate in customer visits (digital or face to face), seminars and trade shows in order to promote the BioMonitoring portfolio. You will also contribute to the entire sales and application process for our Rapid, Automation, and Robotics Solutions, guiding customers seamlessly from pre‑sales to post‑sales support. You will build and nurture relationships with key stakeholders in the pharmaceutical industry, ensuring that our solutions exceed customer expectations. If you are passionate about technology and eager to contribute to business growth, this role is tailor‑made for you. Who You Are Master’s degree in microbiology/biology/engineering; advanced degrees or relevant certifications are a plus. You possess a solid understanding of microbiology and automation/robotics technologies used in pharmaceutical QC applications. Enthusiastic to build‑up expertise in new technologies. Fluent in German with a good level of English are mandatory. Fluent in another European language would be a real asset. Customer oriented with high listening and communication skills as well as strong ability to identify customer needs. Creative, solutions oriented and good at doing product analysis and technical comparison for optimal customer experience. Enjoys working with other people within an international Team and in a dynamic environment. Ce que nous offrons Nous sommes des esprits curieux, issus d’horizons variés et de perspectives et d'expériences de vie diverses. Nous croyons que cette diversité stimule l'excellence et l'innovation, renforçant ainsi notre capacité de leader dans les domaines de la science et de la technologie. Nous nous engageons pour que toutes et tous aient accès à des opportunités de développement et pour que chacun avance à son propre rythme. Rejoignez-nous pour construire une culture d'inclusion et d'appartenance qui impacte des millions de personnes et permet à chacun d’accompagner le progrès humain Postulez dès maintenant et devenez membre de notre équipe dont la vision est de stimuler les découvertes pour élever l'humanité Location: Molsheim, Grand Est, France Seniority level Associate Employment type Full‑time Job function Sales, Marketing, and Product Management #J-18808-Ljbffr