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Solution Expert
il y a 2 semaines
OverviewOur Implementation team plays a key role in onboarding new customers by working cross-department with Sales, Product and Customer Success to understand client use cases and requirements, then translate them into setup and configuration of the 360Learning platform. You will follow your customers' portfolio along their contract to increase product adoption and deliver solutions complementary to the Product. These large, strategic accounts have advanced knowledge of the platform and will rely on you to facilitate new integrations (such as flat files and APIs) and third-party applications, restructure the platform, conduct solution audits, and provide advanced guidance to maximize the product benefits.Within 1 month, you will: become proficient in the onboarding process, training, and platform support for basic requests. Responsibilities by milestone Within 1 month: Become a Trello expert through onboarding; understand the product through training; master the platform to support basic requests via ticketing. Within 3 months: Take ownership of your primary client and support a small portfolio; address questions; assist the Customer Success partner on functional and technical questions; implement integrations (SSO, third-party tools) and provide technical guidance for platform integration and troubleshooting. Within 6 months: Be able to pitch the value of the 360Learning platform; develop repeatable, scalable processes; support the customer along the contract from an expertise standpoint; deliver Professional Services. Within 12 months: Onboard another Solution Expert; contribute to the knowledge base; work with partner ecosystem to strengthen services; deliver platform audits and professional services from the catalogue. Skills & Qualifications 3 years of professional consulting experience, preferably in a customer-facing role Experience deploying SaaS products, ideally HR-related Project management skills Good understanding and experience with APIs, SSO configuration & troubleshooting Solution-oriented, client-first mindset Ability to adapt to diverse audiences and translate technical concepts for non-technical stakeholders Organized, rational, analytical, with ability to manage priorities across multiple implementations Fluent French and at least B2 English What We Offer Compensation: base salary, variable component and equity Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent Work arrangement: Flexible hours, full remote work possible anywhere in France Diversity & Inclusion: 6 ERGs with executive sponsorship Corporate Social Responsibility: CSR Charter available Culture: Onboarding journey and Convexity Culture details Interview Process Phone Screen with Talent Acquisition Manager Discovery Meeting with Solution Expert Coach Case study with Solution Expert Coach and a Solution Expert Clarification Meeting with Head of Professional Services Culture Fit with CHRO Offer Get ready using our Knowledge Base: Knowledge Base Who We Are 360Learning enables companies to upskill from within by turning experts into champions for employee, customer, and partner growth. Our LMS accelerates learning and onboarding for internal and external learners. We serve 1,700 organizations worldwide and have raised $240M with 400+ team members across North America and EMEA. Learning Includes Everyone. 360Learning is an equal opportunity workplace committed to inclusion in recruitment, compensation, benefits, performance, promotion, and all terms of employment. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Software Development Referrals increase your chances of interviewing at 360Learning. Boulogne-Billancourt, Île-de-France, France #J-18808-Ljbffr
