Client Relations, Planning and Scheduling Coordinator

• Organize and optimize technician schedules based on qualifications, appointment duration, and geographic constraints
• Manage client communications by phone and email
• Answer incoming calls and take orders
• Propose appointment dates and negotiate time frames
• Handle day-to-day unexpected issues and quickly find solutions to maintain service continuity
• Collect information from clients to facilitate technicians’ interventions
• Enter and update data in the company’s systems
• Optimize routes, meet client expectations, and ensure field team satisfaction

Requirements

• Minimum Bac to Bac+2 qualification in logistics or an equivalent qualification
• At least 1 year of experience in planning, scheduling, logistics, or supply chainExperience in planning or logistics
• Ability to efficiently organize routes while considering field constraints and optimize travel
• Strong communication and client relationship skills
• Ability to handle client requests diplomatically, negotiate time frames, and maintain trusting relationships
• Proficiency in office software, particularly Excel

Core Competencies

Demonstrates expertise in logistics planning and scheduling, with a strong focus on optimizing routes and managing client communications effectively. Proficient in utilizing office software, particularly Excel, to enhance operational efficiency.

Highest-signal resume keywords

• Logistics Planning
• Route Optimization
• Client Relationship Management
• Scheduling
• Excel Proficiency

Hard Skills

• Logistics
• Scheduling
• Route Optimization
• Data Entry
• Client Communication

Soft Skills

• Strong Communication
• Diplomatic Negotiation
• Problem Solving

Certifications & Qualifications

• Bac to Bac+2 Qualification in Logistics

Industry Keywords

• Supply Chain
• Field Team Satisfaction
• Client Expectations

Tools & Technologies

• Office Software
• Excel