Customer Experience Representative

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than 500,000 businesses across 180 countries— from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches. We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started Brevo's Customer Experience Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well. We are looking for an Italian native speaker to join our team Your Impact at Brevo: Manage and resolve daily client tickets Ensure that clients questions and problems are resolved properly and quickly Address challenging customers and problems that require escalation outside of the department Report, analyse and resolve system, clients and operational issues that impact Strive to provide all customers with outstanding customer experience Ensure timely resolution of technical issues by monitoring and following up on technical support tickets in collaboration with tech team Work independently to master emailing best practices, as well as our platform and the tools we offer customers Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Brevo API Who you are: Italian native (mandatory), fluency in English Customer focused At least a first experience in a customer experience/service role Familiarity with email marketing is a plus The ability to jump right into a fun and relaxed office culture SaaS experience is a plus If you don’t meet all the requirements above but believe this opportunity matches your expectations and experience, we still encourage you to apply Why people love working at Brevo: A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighbourhood Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€12.50/day) Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work Meet us HR Video call (30 minutes) A Case Study to do at home An interview with your future Team Lead (45 minutes) An interview with our VP Customer Experience (45 minutes) Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you. At Brevo, we’re proud to be an AI-first company. Still, every application is carefully reviewed by a member of our team. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr