Customer Service Representative

il y a 2 jours

Paris, Île-de-France Grow-Talent Temps plein


Grow- is working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Service Representative for their Barcelona office.  

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES:  

  • Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
  • Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
  • Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
  • Escalate any potential service issues to the senior team members, as needed.
  • Adhere to all project processes and procedures
  • Ensure compliance with the contractual SLA
  • Provide coverage for other Agents in their absence, whether within the same team or across different teams
  • Collaborate with the team on specific projects, when requested
  • Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
  • Participate in regular team meetings
  • Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

REQUIREMENTS:

  • Native / fluent in French, both verbal and written. Proficiency in English (minimum B2 level)
  • A minimum of 1 year of customer service experience is required, preferably technical support
  • Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products
  • Strong aptitude for working in a customer service environment
  • Excellent customer care skills, with the ability to listen to and understand customer needs
  • Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Working schedule: Monday to Friday, 09:00 AM - 06 PM
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • 23 working days of paid annual leave
  • Guidance and tools to reach your full potential. 

  • Customer Service Representative

    il y a 2 jours

    Paris, Île-de-France Sato Temps plein

     We are committed to delivering exceptional service to our customers. As a dynamic and fast-growing company, we're looking for passionate, friendly, and solutions-driven Customer Service Representatives to join our team in Paris. You will be at the forefront of our customer experience, helping customers with inquiries, resolving issues, and ensuring...

  • Travel customer representative

    il y a 4 jours

    Paris, Île-de-France Getaway Travel Agency Temps plein

    Company DescriptionOur Arizona-based travel agency, specializing in Disney vacations, cruises, and Eurotrips, is looking for enthusiastic individuals to join our worldwide team. Work from anywhere, enjoy flexible hours and explore the world while making dreams come true for our clients.Role DescriptionThis is a part-time or full-time remote role for a Travel...

  • French Customer Representative

    il y a 2 jours

    Paris, Île-de-France CBT Temps plein

    Job Title: French Customer RepresentativeLocation: Porto, Portugal (Onsite)Company: Cross Border TalentsAbout Us:At Cross Border Talents, we specialize in connecting top talent with global opportunities. Based in the vibrant city of Porto, we are currently looking for a French-Speaking Customer Representative to join our team onsite. If you're passionate...

  • Customer Support Representative

    il y a 6 jours

    Paris, Île-de-France Essence Coaching Group Temps plein

    Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting?We're looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual...

  • Dutch Speaking Customer Service Representative

    il y a 6 jours

    Paris, Île-de-France Essence Coaching Group Temps plein

    Dutch Speaking Customer Service Representative Location: Athens, Greece Schedule: Monday -Sunday, 08:00 00:00 (rotational shifts) Salary: 1,500  Euro gross per month About the Job Are you a Dutch speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers...

  • Stage - Customer Support Representative

    il y a 2 semaines

    Paris, Île-de-France FoodFlow Temps plein

    Descriptif du posteAu cœur de l'équipe Opérations, ton rôle sera d'accompagner les clients dans leur expérience FoodFlow.Nous recherchons un(e) Customer Support Representative, tes missions seront les suivantes :Le suivi des livraisons : tu seras la personne garante de notre qualité de service. Tu suivras au quotidien le déroulé des livraisons afin...

  • French Customer Support Representative

    il y a 6 jours

    Paris, Île-de-France Cbtalents Temps plein

    French Customer Support Representative Lisbon, Portugal | Work & live under the Portuguese sunReady to mix work with adventure?Join a global leader in customer experience, and become part of a vibrant, multicultural team helping some of the worlds most exciting brands deliver exceptional service.As a French Customer Support Representative, you'll be the...

  • Travel Customer Representative

    il y a 1 semaine

    Paris, Île-de-France True Adventure Travel Temps plein

    Position: Travel Customer RepresentativeCompany Overview:True Adventure Travel is a leading travel company that specializes in creating unique and unforgettable experiences for our clients. We are committed to providing exceptional customer service and helping our clients discover the world in new and exciting ways. As a remote company, we value flexibility,...

  • Customer Service Representative

    il y a 1 semaine

    Paris, Île-de-France United Airlines Temps plein

    Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.Come join us to create what's next. Let's define tomorrow, together.DescriptionAs the face of our customer, here's what you will...

  • Travel Customer Experience Representative

    il y a 6 jours

    Paris, Île-de-France Mich Temps plein

    Job DescriptionPrestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.Key...