Customer Service Representative

il y a 4 jours

Paris, Île-de-France Grow-Talent Temps plein


Grow- is working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Service Representative for their Barcelona office.  

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES:  

  • Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
  • Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
  • Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
  • Escalate any potential service issues to the senior team members, as needed.
  • Adhere to all project processes and procedures
  • Ensure compliance with the contractual SLA
  • Provide coverage for other Agents in their absence, whether within the same team or across different teams
  • Collaborate with the team on specific projects, when requested
  • Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
  • Participate in regular team meetings
  • Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

REQUIREMENTS:

  • Native / fluent in French, both verbal and written. Proficiency in English (minimum B2 level)
  • A minimum of 1 year of customer service experience is required, preferably technical support
  • Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products
  • Strong aptitude for working in a customer service environment
  • Excellent customer care skills, with the ability to listen to and understand customer needs
  • Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Working schedule: Monday to Friday, 09:00 AM - 06 PM
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • 23 working days of paid annual leave
  • Guidance and tools to reach your full potential. 

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