Customer Service Engineer
il y a 3 jours
OverviewThe Big PictureAs a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support. You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional service delivery.What’s in it for YouExperience personalized career journeys with growth-oriented development opportunities.Engage in purpose-driven work that makes a positive impact on society.Be part of a values-driven culture that fosters inclusivity and innovation.Placeholder for local benefitsStrong technical support and mentoring.Meaningful work with professional customers.Focus on career development.A package including of salary, commission, company car, private healthcare, life insurance, and more.Your Superpowers in ActionDiagnose and resolve complex technical issues for customers through remote support and on-site visits, ensuring minimal system downtime and maximum customer satisfaction.Install, maintain, and upgrade customer equipment according to specifications and quality standards, documenting all service activities thoroughly.Provide comprehensive technical training to customers on product operation, maintenance, and troubleshooting procedures.Maintain personal service spares issued and inventory records to the highest standard, ensuring all anomalies are quickly and effectively reported and resolved.Manage all required reporting in accordance with our SLAs: Service Documentation, Service Reports, Time Sheets, Expense Claims, etc. on a weekly basis.Collaborate with cross-functional teams including Global Technical Support and Quality Assurance to address product improvements based on field experience.Serve as a technical advisor to the sales team during pre-sales activities and product demonstrations.Basic qualificationsBachelor's to Master degree in Electronic Engineering or Biotechnology, or related technical field.Minimum 10 years of experience in a customer-facing technical support or service engineering role.Demonstrated expertise in troubleshooting complex technical systems and equipment.Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences.Willingness to travel up to 50% of the time to customer sites on TERRITORY.Full driving licensePreferred qualificationsExperience with life sciences, diagnostics, or laboratory instrumentation.Knowledge of regulatory requirements in relevant industries (e.g., ISO, FDA).Proficiency in both English and French languages.Experience in Service management software used for reporting Service activitiesBackground in training customers on technical products and systems. #J-18808-Ljbffr
-
Customer Service Engineer
il y a 4 jours
Paris, France Revvity Temps pleinJoin to apply for the Customer Service Engineer role at Revvity1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Engineer role at RevvityGet AI-powered advice on this job and more exclusive features.The Big PictureAs a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and...
-
Customer Service Engineer
il y a 4 jours
Paris, France Revvity Temps plein**The Big Picture** As a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support. You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional...
-
Service Engineer/customer Support Engineer
il y a 13 heures
Paris, France Gold Group Temps plein**Service Engineer / Customer Support Engineer - On-Site in Paris, France**: Are you a hands-on, technically skilled professional with a passion for laboratory instruments and customer success? Do you thrive in a fast-paced environment where your expertise directly supports scientific innovation? We are looking for a **Service Engineer / Customer Support...
-
Senior Field Service Engineer – Customer Tech Support
il y a 3 jours
Paris, France Revvity Temps pleinA leading tech solutions provider in Nouvelle-Aquitaine, France is seeking an experienced Customer Service Engineer. This role involves troubleshooting technical issues, maintaining customer equipment, and providing technical training. The ideal candidate has at least 10 years of customer-facing experience in technical support and is proficient in both...
-
Senior Customer Engineer
il y a 4 jours
Paris, France Collibra Temps pleinSenior Customer Engineer – Collibra Join to apply for the Senior Customer Engineer role at Collibra. Joining Collibra’s Customer Engineering team We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to...
-
Customer Success Engineer
il y a 12 heures
Paris, France Dataiku Temps pleinDataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge. Delivering...
-
Customer Data Engineer
il y a 1 semaine
Paris, France Databricks Temps pleinCSQ125R106 At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Data Intelligence platform. As a Customer Data Engineer (Technical Services Engineer), you will play a critical role in advising Customers in their onboarding journey. You will directly work with customers to help them onboard...
-
Associate Customer Success Engineer
il y a 2 semaines
Paris, France Databricks Temps pleinAt Databricks we work on some of the most complex distributed processing systems and our customers challenge us with interesting new big-data processing requirements. Associate Customer Success Engineers at Databricks serve as the trusted technical advisors for our customers. They create value, offer advice, and grow accounts. You will lead technical...
-
Customer Support Engineer
il y a 2 jours
Paris, France Sequans Temps pleinAs Customer Support Engineer you will provide pre-sales and post-sales activities for Sequans’ System-on-Chips and module solutions for system vendors developing LTE products to provide the optimum technical support to our costumer portfolios. **Responsibilities**: - Provide project management and frontline technical support for licensed customers during...
-
Customer Care Engineer
il y a 4 jours
Paris, Île-de-France Centreon Temps pleinDescription de l'offre d'emploi Rejoignez le département Customer Success en tant que Customer Care Engineer. Intégré dans l'équipe Customer Care composée de 14 collaborateurs (multilingues), vous êtes le garant de la satisfaction des clients et de la bonne prise en compte de leurs incidents.Votre mission ? Point d'entrée pour les clients utilisateurs...
