Service Engineer/customer Support Engineer

il y a 18 heures

Paris, France Gold Group Temps plein

**Service Engineer / Customer Support Engineer - On-Site in Paris, France**:
Are you a hands-on, technically skilled professional with a passion for laboratory instruments and customer success? Do you thrive in a fast-paced environment where your expertise directly supports scientific innovation?

We are looking for a **Service Engineer / Customer Support Engineer** to join a leading partner in providing high-value laboratory equipment services at one of our major pharmaceutical client sites in Paris.

This role is focused on delivering a comprehensive **on-site instrument support service,**covering maintenance, qualification, diagnostics, training, and technical consultation across a range of cutting-edge laboratory instruments.

**What You'll Do**:
**_As a key member of the on-site technical team, you will:_**
- Plan and manage your activity to ensure timely interventions, providing clear visibility to management and clients.
- Maintain, troubleshoot, and qualify laboratory instruments in strict compliance with quality and safety standards.
- Execute software and hardware updates, as well as preventive and corrective maintenance protocols.
- Optimize spare parts management and maintain meticulous records of all interventions.
- Deliver technical training to colleagues and client staff, sharing your expertise on multi-brand laboratory instruments.
- Act as a trusted technical advisor, proposing equipment, consumables, and service improvements to enhance client operations.

**Your Profile**:

- Degree in Chemistry, Biology, Physics, Electronics, or equivalent (Bac+2 to Bac+5).
- Experience with laboratory instruments such as HPLC/UPLC, GC, centrifuges, dissolution systems, temperature & humidity measurement devices.
- Hands-on experience in maintenance, diagnostics, and calibration of laboratory instruments.
- Comfortable with digital tools (Word, Excel, PowerPoint, Internet, etc.).
- Strong organization, autonomy, and attention to detail.
- Excellent interpersonal skills with a professional level of English & French.
- Team player with a passion for training, problem-solving, and continuous improvement.

**Why This Role Is Exciting**:

- Work directly on-site with one of the leading pharmaceutical companies, supporting mission-critical laboratory operations.
- Exposure to a broad range of laboratory technologies and the chance to expand your technical expertise.
- Make a tangible impact by ensuring the highest standards of instrument performance and client satisfaction.
- Collaborate in a dynamic, technically driven environment that values initiative, innovation, and continuous learning.

If you are motivated by hands-on technical challenges, enjoy providing world-class service, and want to grow in your expertise with sophisticated laboratory instruments, this is your opportunity to join a high-impact team in Paris.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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